Collections Specialist, B2B Collections

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

Summary Of Position
We are seeking a dedicated and detail-oriented Collections Specialist to join our team. In this role, you will be responsible for effectively managing outstanding balances while delivering exceptional customer service to both internal stakeholders and external clients. Your ability to communicate clearly and empathetically will be key in fostering positive relationships, ensuring timely payments, and contributing to our overall financial health. If you are motivated by challenges and enjoy working in a collaborative environment, we invite you to apply and become a vital part of our team

Essential Duties And Responsibilities

• Focus heavily on collections of assigned accounts that have balances open greater than the payment terms.
• Identify reasons for delinquency and resolve issues preventing payment within invoice terms.
• Reconciliation of open and closed invoice transactions/payment receipts to explain amounts due.
• Collaborate with internal and external customers to resolve collection issues, determine root causes, and recommend process improvement changes.
• Lead conference calls with customers, sales Client Managers, Billing, and others to determine open A/R balances and action plans to drive resolution.
• Research and respond to internal and external calls/emails promptly.
• Accurately document each internal/external customer engagement in the business systems according to work process guidelines.
• Meet or exceed productivity standards in the completion of daily and monthly assignments.
• Facilitate and negotiate account resolution.
• Research and log adjustments requests for accounts that require reconciliation activities.
• Partner with the Cash Applications and Billing organizations to resolve missing or unclear payment applications.

Supervisory Responsibilities
No

Qualifications Expected For Position

• 3+ years' experience in business-to-business collections.
• Intermediate to Advanced Microsoft Excel skills.
• Knowledge of debits, credits and account reconciliation.
• Strong critical thinking and problem-solving skills, good judgment, and follow-through.
• Professional in verbal and written English communication.
• Works well in a team environment and ability to adapt to process changes due to growth.
• Strong knowledge of Order, Billing and A/R payment cycles.
• Ability to work in a hybrid office environment. Our office is located in Warsaw.

Bonus Qualifications

• Experienced in day-to-day use and navigation on an Oracle platform.
• Experience with Excel VLookup and Pivot Tables.
• Ability to think conceptually and analytically about impacts on accounts.
• Knowledgeable of quality improvement processes desired.
• Attention to detail and accounting experience, ability to multitask, collaborate, and communicate well with individuals.
• Quick learner and self-starter who can work effectively in a fast-paced environment.
• Excellent time management skills.
• Knowledgeable of quality improvement processes desired.

Why Join Teladoc Health?
A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation:  We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.