IT Application Support Specialist
7 dni temu
Location
: Hybrid work model - 2 days per week in Wroclaw's office
Salary
: PLN/h + VAT (B2B via Experis)
Start Date:
ASAP / within 1 month
Overview
We are seeking a communicative and customer-focused
Application Support Specialist fluent in French and Spanish
. This role is ideal for someone with a proactive attitude and a passion for delivering excellent support experiences in an IT environment.
Responsibilities
- Provide first-line support for applications, ensuring timely and effective resolution of issues
- Communicate with users in French and Spanish to understand and resolve their technical problems
- Collaborate with internal teams to escalate and follow up on complex issues
- Document incidents and resolutions using tools such as ServiceNow
- Contribute to continuous improvement of support processes and user experience
Requirements
- Strong communication skills and a customer-centric approach
- Fluency in French and Spanish
- Previous experience in IT support or a similar role is advantageous
- Familiarity with troubleshooting and system navigation
- Experience with tools such as ServiceNow (SNOW) is a plus
What We Offer
- B2B via Experis
- MultiSport Plus
- Group insurance
- Medicover Premium
- Access to an e-learning platform
Company description
Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.
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