IT Application Support Specialist

7 dni temu


Wrocław, Województwo dolnośląskie, Polska Experis Poland Pełny etat 24 000 zł - 48 000 zł rocznie

Location
: Hybrid work model - 2 days per week in Wroclaw's office

Salary
: PLN/h + VAT (B2B via Experis)

Start Date:
ASAP / within 1 month

Overview

We are seeking a communicative and customer-focused
Application Support Specialist fluent in French and Spanish
. This role is ideal for someone with a proactive attitude and a passion for delivering excellent support experiences in an IT environment.

Responsibilities

  • Provide first-line support for applications, ensuring timely and effective resolution of issues
  • Communicate with users in French and Spanish to understand and resolve their technical problems
  • Collaborate with internal teams to escalate and follow up on complex issues
  • Document incidents and resolutions using tools such as ServiceNow
  • Contribute to continuous improvement of support processes and user experience

Requirements

  • Strong communication skills and a customer-centric approach
  • Fluency in French and Spanish
  • Previous experience in IT support or a similar role is advantageous
  • Familiarity with troubleshooting and system navigation
  • Experience with tools such as ServiceNow (SNOW) is a plus

What We Offer

  • B2B via Experis
  • MultiSport Plus
  • Group insurance
  • Medicover Premium
  • Access to an e-learning platform

Company description
Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.



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