Application Support Specialist with German

About SINGU

At
SINGU
, we're redefining how the world's most ambitious real estate companies run their operations. Our mission is to become
Europe's leading platform
for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.

Our
unified CAFM platform
already powers the daily operations of
over 250 million m² of real estate worldwide
, supporting more than
500,000 professionals
. Following our union with the UK's
Micad
and Germany's
net-haus
, we now help manage
100,000+ buildings across 35+ countries
— and we're just getting started.

Backed by a leading growth equity investor, we're scaling rapidly and partnering with global leaders such as
Prologis, ECE, CTP, Hillwood, Logicor, GLP
, and
Unibail-Rodamco-Westfield
. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values:
adaptability, collaboration, and client focus
.

If you're ready to help build Europe's leading platform for property operations — and make a tangible impact on how the real estate industry works —
join SINGU and be part of this transformation.

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What you will bring to the Team

• Fluent in both German and English (spoken & written) — mandatory
  : you'll support users confidently in both languages, making complex topics feel simple and human.
• Experience in application support, IT support, or a similar role
  : you already know how to work with users, systems, and tickets — and how to stay calm when things get messy.
• Strong analytical and problem-solving skills
  : you like digging into issues, finding patterns, and getting to the real cause (not just the symptom).
• Excellent communication skills and a service-oriented mindset
  : you can explain technical things clearly, and you genuinely care about helping people succeed.
• Ability to work independently, structured, and with high attention to detail
  : you're organized, reliable, and you don't let small things slip through the cracks.
• Basic understanding of databases, APIs, or ticketing systems is a plus
  : you don't need to be a developer, but you're comfortable around technical concepts and tools.
• Experience in Facility Management or SaaS environments is an advantage, but not required
  : if you know the space, great — if not, your curiosity and learning speed matter most.

Your Mission

Application Support Specialist – The Bridge Between Users & Product

As Application Support Specialist you're the
frontline guardian of our Facility Management platform
, providing
1st and 2nd level application support
and making sure users always have a clear way forward. Throughout the day, you
support users via email, phone, and ticketing systems
, translating their issues into calm guidance and practical next steps.

When something goes wrong, you switch into problem-solver mode: you
troubleshoot technical issues
, dig for the root cause, and
coordinate efficient resolutions
with the right people. You don't just fix what's in front of you — you step back to
analyze recurring problems
, then
collaborate with Product & Development teams
to improve the platform and prevent repeat headaches.

As you learn, you capture it for others: you
create and update documentation, user guides, and knowledge base articles
so answers get faster over time. You also help the community grow by
assisting with onboarding and training of new users
, making their first steps feel easy and confident. And because support is never "done," you
participate in continuous improvement initiatives
, helping shape smarter platform processes for both users and the team.

Why SINGU?

• Impact at Scale:
  Help shape the operational backbone of a high-growth SaaS company with global reach and clients like Prologis, CBRE, Unibail-Rodamco-Westfield, Auchan, Savills, NEPI Rockcastle and Logicor.
• Category Leadership:
  Be part of the #1 PropTech brand in facility, maintenance, and ESG management.
• Organic and M&A Growth:
  M&A is a big part of our plans and we are on a mission to consolidate our space to create a European Champion
• Collaborative Culture:
  Work alongside a curious, international, and mission-driven team that values learning, ownership, and giving back.
• Flexibility & Autonomy:
  Hybrid working model, annual learning budget, office-led social initiatives (e.g., company retreats, happy hours, Wednesday breakfasts) and the freedom to drive initiatives.
• Attractive Employment Terms:
  Competitive compensation and exciting intra-company career growth path.

What happens after application?

We'll review your application and get back to you within a few days. The recruitment process usually includes two steps: an initial call with HR, followed by an interview with Head of Customer Support. Some interviews may take place at our office in Kraków.

Apply Now

Let's build the future of real estate together.