Senior Alpha Client Change Management Lead, hybrid, Assistant Vice President

Who are we looking for?

The Senior Alpha Client Change Management Lead is an exciting new opportunity within Alpha Client Change Management, Global Delivery division. This position is responsible for facilitating and governing the production change lifecycle for several large strategic Alpha clients. This role serves as the primary point of contact for our Alpha/Middle office clients regarding key change initiatives and provides clear and timely communication within established service level agreements. The Client Change Manager partners closely with our Alpha Middle Office Clients to successfully navigate change initiatives through our complex cross-functional business and technology teams, ensuring alignment with client expectations and driving excellent change management experience for clients.

Why is this role important to us?

State Street Alpha brings together data and capabilities across the investment lifecycle to help our clients make better decisions, grow at scale, and deliver returns for their clients. Alpha is a rapidly growing business and requires strong leadership to support growth, development, and progression of the strategy. The Alpha Change Management team you are joining supports State Street's Alpha business, the world's first front-to-back platform from a single provider.

Your new role

As a Senior Alpha Client Change Management Lead you will be accountable for the following areas of responsibilities:

Client Change Management:

• Developing and implementing change management strategies, processes, and workflows leveraging JIRA, Appian, MYSSC, IMT, and other toolkits in alignment with Global Delivery change management guidelines, inclusive of monthly progress reporting, KPIs (Key Performance Indicators) and dashboards

Client Communication and Presentations:

• Serving as the primary point of contact for clients regarding change initiatives
• Impacting assessment providing clear and timely communication throughout the change process

Requirements Gathering:

• Collaborating with clients and internal cross-functional teams to understand business needs, requirements, and objectives related to proposed changes, documenting impact assessment

Planning and Coordination:

• Developing detailed project plans and timelines for change initiatives
• Coordinating activities across internal teams and stakeholders

Operational Risk/Compliance Management:

• Identifying and mitigating any risk, regulatory or compliance issues associated with proposed changes, ensuring minimal disruption to client operations and services, following applicable STT guidelines

Stakeholder Engagement:

• Building strong relationships with internal and external stakeholders, including clients, GCD, Alpha & CRD Product, technical teams, and third-party vendors

Quality Assurance:

• Coordinating/Conducting thorough testing and quality assurance activities to validate the successful implementation of changes and ensure alignment with client expectations and internal SDLC (Software Development Life Cycle) requirements

Training and Support:

• Providing training and support to clients and internal teams as needed to facilitate the adoption of changes, new processes, and SOPs (Standard Operating Procedures)

Documentation/Metrics:

• Maintaining accurate documentation of change requests, project plans, costs, key volume and productivity metrics, durations and implementation activities for future reference and auditing purposes

Continuous Improvement:

• Evaluating the effectiveness of change management processes and identifying opportunities for continuous improvement and optimization to enhance client satisfaction and operational efficiency.

What we value

Skills and competencies needed to succeed in the role:

• Exceptional leadership and client service experience; customer-centric mindset and commitment to delivering high-quality service, support, and change
• Excellent interpersonal, communication, negotiation and presentation skills including ability to effectively interpret complex business problems and solutions in simplified manner to stakeholders at all levels.
• Strong critical thinker and decision maker, able to jump in and navigate the organization constructs to manage change effectively
• Ability to work independently and collaboratively in a global fast-paced, dynamic environment, managing multiple priorities and deadlines effectively
• Exceptional time management and organization skills required to effectively prioritize tasks, meet deadlines, and maintain a structure workflow; coordinate multiple projects simultaneously, allocate resources efficiently and adapt to changing priorities with ease
• Comprehensive knowledge of all Alpha Front to Back products and services catalog, SDLC methodology, industry best practices and methodologies in change management
• Flexibility and adaptability to navigate complex and dynamic client environments.

Education & Preferred Qualifications

• Bachelor's degree in business/ finance or the equivalent combination of education and experience is required: PMP, Change Management Certification is a plus
• 10 years of financial services experience in front, middle, and/or back office is required. Preference given to candidates with experience in at least 2 out of the 3 service areas
• Strong knowledge of existing State Street organizational constructs and teams required, in addition to deep business acumen across middle and back-office systems, functions and services supported at State Street. (Seeking expertise with Alpha Middle Office Service(s) (either operationally, product based, or implementation)
• Strong understanding of investment management principles, financial markets, and institutional client needs and preferences
• Expertise in MS Office including Visio, Excel, Power BI and PowerPoint
• Experience with JIRA and/or other demand/change management tools

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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