ERP Customer Support Consultant with German

1 tydzień temu

Wroclaw Metropolitan Area, Polska Aptean Pełny etat 30 000 zł - 60 000 zł rocznie

About the role:

  • Being responsible for resolving customer support tickets.
  • Contributing to knowledge sharing by documenting solutions in knowledge base articles.
  • Collaborating with team members and cross-functional teams to identify the best solutions for customers.
  • Actively seeking assistance from colleagues when tasks are unclear.
  • Performing various administrative tasks that support the achievement of team KPIs.
  • Ensuring continuity of team KPIs and reporting progress to the Team Lead.
  • Utilizing in-depth product knowledge to effectively resolve customer cases.
  • Actively developing personal knowledge across various product areas.
  • Working independently and as part of a team, demonstrating empathy and a sense of urgency when escalating customer issues and collaborating to ensure timely resolution.
  • Adhering to departmental performance goals and production standards.

Requirements for the role:

  • Bachelor's degree and around 2 years of relevant experience.
  • German and English language skill at least on B2 level.
  • Basic backend knowledge of business software applications, ideally ERP.
  • Business exposure to Microsoft BC/NAV - desirable.
  • Knowledge of production processes and/or financial processes.
  • Excellent verbal and written business communication skills, including active listening, asking appropriate questions, clarifying the issues, and expressing oneself clearly.
  • Experience in escalation and critical incident management.
  • Ability to multitask in a fast-paced, international environment.
  • Awareness of strict adherence to support KRAs/KPIs, promoting Knowledge Centered Support (KCS) methodology.
  • Ability to document customer problem information, recommendations, and resolution in a clear and concise manner using incident management system.
  • Strong investigation and analytical skills helpful in crisp Root Cause Analysis and issues resolution process.

What's in it for you:

  • Become part of a leading organization that provides cutting-edge ERP solutions across various industries.
  • Work within a dynamic and fast-growing team that supports your professional development, offering opportunities for advancement.
  • Comprehensive Benefits Package: contract of employment, private medical care, Multisport card, group life insurance.
  • Referral program.
  • Working in an office environment 4 days a week + 1 day remotely.
  • Office Perks: pizza, sandwiches, fresh fruit, and juices.
  • Team Bonding Events: participate in a variety of fun and engaging activities, from sports and board games to wine tastings, wellbeing workshops, and CSR initiatives.
  • Access opportunities for industry-specific training and personal development.

  • CRM Consultant with German

    3 tygodni temu

    Wroclaw, Polska VM.PL Pełny etat

    Start: ASAP | Full-time | Long-term contract | Hybrid work Join the VM.PL team working on a project for a company in the CRM services and solutions sector. We are looking for someone who wants to grow in the areas of consulting, user support, process optimisation, and collaboration with business clients. As a CRM Consultant , you will be the first point of...

  • Customer Support with German

    1 tydzień temu

    Warsaw Metropolitan Area, Polska JLL Pełny etat 30 000 zł - 60 000 zł rocznie

    About JLLWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's...

  • Technical Support Specialist with German

    1 tydzień temu

    Katowice Metropolitan Area, Polska REAL Rec Solutions Pełny etat 60 000 zł - 120 000 zł rocznie

    We are recruiting for our client – one of the world's leading outsourcing companies providing customer service, technical support, and content moderation. The company operates across multiple European markets, including Poland. The employment contract will be signed directly with a Polish employer.This role involves direct contact with customers – by...

  • Junior IT Support Agent with German

    1 tydzień temu

    Katowice Metropolitan Area, Polska Cyclad Pełny etat 20 000 zł - 25 000 zł rocznie

    In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our customer is the leader in consulting, technology services and digital transformation. As anIT Support Agent with German, you will be responsible for assisting German-speaking...

  • Bilingual Customer Service Specialist

    1 tydzień temu

    Wroclaw Metropolitan Area, Polska H+K International Pełny etat 80 000 zł - 120 000 zł rocznie

    Reporting to the Resupply Team Leader, the Bilingual Customer Service Specialist is responsible for delivering a high standard of customer support across a multiple channels. The role is predominantly focused on:Answering incoming telephone callsPlacing customer orderingResponding to customer online chatsManaging incoming customer emails and telephone...

  • Senior SAP BASIS Consultant with German

    2 tygodni temu

    Wroclaw, Polska Capgemini Polska Pełny etat

    Senior SAP BASIS Consultant with German Miejsce pracy: Wrocław Technologies we use Expected SAP About the project The PBS Consulting department focuses on every functional aspect of the SAP environment. Our role is to support the current business processes of our clients, their development, and optimization by proposing innovations using the latest SAP...

  • Web&cloud Customer Support Polish/English and German

    1 tydzień temu

    Wroclaw Metropolitan Area, Polska OVHcloud Pełny etat

    Within your #OneTeamyou will work in IT company - a leading European cloud and hosting provider with a global presenceyou will learn about our products and servicesyou will develop technical and soft skillsyou will learn to look for and provide solutions to customersYour main responsibilitiesdiagnosing and fixing issues and malfunctions of web and cloud...

  • SAP BTP Support Consultant

    1 tydzień temu

    Wroclaw, Polska proaxia consulting group ag Pełny etat

    We're looking for a support consultant to join our Wrocław team. You should understand customer service processes, feel comfortable with technical topics and tools, and ideally have experience as a supporter. To effectively support our cloud solutions, it's essential to be curious, hands-on, and open to learning cloud technologies such as SAP BTP. If that...

  • Junior Customer Service Representative with German

    1 tydzień temu

    Gdansk Metropolitan Area, Polska Arrow Components Pełny etat 25 000 zł - 40 000 zł rocznie

    PositionJunior Customer Service Representative with GermanJob DescriptionThe AmazingCustomer Serviceteam in Gdansk is now hiring The team is built of more than 100 Customer Service Representatives, 7 team leaders and 1 manager. They are a pretty big team, however, the atmosphere is friendly, sociable and positive. If you speak English and you like to work...

  • Reservation Support Specialist with German and English

    4 dni temu

    Gdansk Metropolitan Area, Polska Astrea Recruitment Pełny etat

    At Astrea Recruitment, we've been turning job searches into exciting new beginnings for 18years With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian andinternational companies. We believe in helping people grow into their best selves, and ourever-growing network of happy candidates and clients is what drives us forward. Let's...