T Hub

T Hub - Service Telco Engineer

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Form of Employment: Contract of Employment

Location: Warszawa, Hybrid work model

Have you ever asked yourself whether you'd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, there's one answer - YES

T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters It's a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.

High level responsibility overview:

• Execution of Incident, Request, Problem, Change Management processes.
• Definition of service quality KPIs reflecting service quality and customer experience (e.g. success/response rate, response/roundtrip time, availability, stability, DL/UL speed, utilization)
• Documentation of High Level E2E service architecture (service chain), including responsibility split
• Regular updates of Knowledge Base, On-Call procedures, Expert Advices.
• Technical contact person for internal and external partners and Customers in the area of responsibility.
• Support for SLA/OLA & ITIL processes development and
• Support for E2E monitoring planning & optimization (Sigos/GlobalRoamer).
• Support for a new demands / projects – to achieve operational readiness before commercial service launch.

Daily tasks overview:

• Analysis of customer incidents using various network tools (e.g. ELK/Protocol Analyzer)
• Analysis of service behavior based on available monitoring and performance counters
• Handling of incident / problem tickets in SM / CRM tools (e.g. HP Service Manager)
• End-to-end support of new setups/changes/cancellations between IP VPN customer and Telekom technicians. (IPSEC tunnel setup, APN setup - basic testing & troubleshooting)
• End-to-End testing of IPVPN / APN connections with different test-devices and sim cards – change validation process
• Processing of orders / changes via ticket-systems (SM / CRM tools)
• Processing of Jira demands/orders via Kanban/Sprint logic (Atlassian Jira / Confluence)

• Basic - Mobile Network topology and services understanding (2/3/4/5G)
• Basic - Cloud Solutions background – client side – good to understand AWS deployments/integration
• Medium - ePC background – knowledge about: APN, DNS, Radius, Diameter
• Medium - networking – IP technology (e.g. IPv4, IPv6), DHCP, sub-net configuration routing check, network issue troubleshooting, support of Wireshark analyzing
• On-call support ability – up to 5 times per year (1 week on-call)
• Maintenance during nightshift – up to 6 times per year
• Business trips ability – up to 4 times a year
• Accountable approach for a service availability, quality
• Collaboration in international environment

Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.

You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

• No dress code

• you can just be yourself here

• Medical,
  
  sport and life insurance
  
  packages at preferential terms

• Access to: Percipio, Coursera, Rodos learning platforms

• Access to our products and
  
  services at preferential terms

• Employment contract-based cooperation

• Know Talent - receive training
  
  or financial bonus for
  
  recommending new
  
  employees

A fair approach to all people who want to join T Hub means that:

• The recruitment process is transparent;
• Our recruitment decision is based solely on an assessment of your skills (your race, skin color, sexual orientation, gender identity, origin, disability, political view, appearance, or religion will not have any influence on yhe outcome of the process);
• Regardless of the outcome of the process, you will get detailed feedback.

We're one of the four European technological hubs of the Deutsche Telekom group, to which T-Mobile belongs. Thanks to this, you have the opportunity to work on global projects as well as collaborate with business partners from various industries. Whether it's automotive, security, banking, or countless other options - be sure to explore them all