Account Maintenance Team Leader

Team/Role Overview
The role is part of the Global TTS (Trade & Treasury Services) Onboarding Team, which is responsible for delivering high quality account maintenance. For this role, the candidate will be responsible for overseeing their teams portfolio of Designated ( TOP 650 ) and Non Designated Client AMT deals, where their team will be working directly with clients and their global treasury organizations, focusing on the delivery of Account Maintenance processes.

The candidate must be able to lead and support their team by monitoring active Onboarding queues (Cycle Time, eFlow Pipeline, VOC Pulse responses), identifying emerging risks and issues and partnering with key internal and external stakeholders to drive and deliver our clients the highest standard. This role is about delivering proactive behaviour's and style and embedding a strong culture within a rapidly changing environment. Our clients are very demanding and we need someone who can deliver consistent world-class client experience through each and every interaction.

What You'll Do

• Manage and Lead an Account Maintenance Team to deliver high quality output and deliver on KPI's.
• Exceptional operations management skills to ensure the team and individuals are delivering optimum levels of performance.
• Strong Pipeline Management expertese and have the ability to produce informative MIS at team and individual performance levels.
• Champion Employee Engagement and ensure every member of the team has a clear vision and mission of what needs to be achieved and how to achieve it.
• Deliver worldclass Client Experience on a daily basis and ensuring this is reflected in the Pulse and DM VOC metrics.
• Very strong focus on Risk Management by understand the process and ensure we have strong and robust procedures to mitigate any potential risks.
• Experience in delivering on productivity through continuous improvements and identifying efficiencies within the current operating model.
• Coordinate onboarding of regional and global cash management ( Hub 2 Hub) solutions of all sizes and complexities.

What We'll Need From You

• Experience in managing a team
• Client facing experience / background
• Excellent Customer Focus and to be able to evidence deliverables.
• Experience in delivering change and managing people through the different stages.
• Results orientation - evidence of proactively driving projects is their conclusion.
• Negotiation, decision making and problem-solving skills.
• Ability to manage complex integration solutions, working alongside Technical and Technology teams.
• Excellent work ethic - willingness to take a "hands on" approach to ensuring all elements of the solution is delivered as specified.

What We Can Offer You
This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career" By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week) and enjoy a whole host of additional benefits such as:

• Competitive base salary (which is annually reviewed) + A discretional annual performance related bonus
• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Sport and team recreation activities, Sport Card
• Access to an array of learning and development resources
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:
Customer Service

Job Family:
Institutional Client Onboarding

Time Type:
Full time

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

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