Team Leader Customer Success

3 dni temu

Warszawa, Mazovia, Polska Evionica Pełny etat 50 000 zł - 100 000 zł rocznie
Evionica develops advanced, mission-critical aviation software solutions used by airlines, flight schools, and ground handling companies worldwide. Our portfolio includes three main product lines: CBT (Computer-Based Training), Weight & Balance, and BestPilot – all supported by our Customer Success team.

We're looking for an experienced and energetic Team Leader for Customer Success to lead a team and ensure an exceptional experience for our customers. You will lead a growing team of six (including yourself).
 
Key Responsibilities
 
1. Technical Support
  • Manage onboarding, migrations, and SLA delivery
  • Oversee customer inquiries and problem resolution
  • Maintain and expand the knowledge base
  • Collaborate with Product and Sales teams to improve customer satisfaction
2. Key Account Management
  • Conduct product demos and training sessions
  • Build and maintain long-term client relationships
  • Identify upsell opportunities and gather customer feedback
  • Support renewals and retention initiatives
3. Leadership
  • Coach, motivate, and develop team members to achieve their goals
  • Monitor key performance indicators (KPIs) and continuously optimize team performance
  • Act as the voice of the customer across the organization, influencing product and business decisions
Requirements
  • Experience leading a Customer Success or Support team for Enterprise-class software solutions
  • Excellent communication and relationship-building skills
  • Experience in process improvement and performance tracking
  • Working knowledge of HubSpot and Excel
  • English at B2 level or higher
  • High energy, motivation, and problem-solving attitude
Nice to have:
  • Aviation industry background (ATO, AOC, or Ground Handling experience)
 
Why Evionica
  • Work with international aviation customers and innovative digital products
  • Join a fast-growing SaaS company in the aviation technology sector
  • Collaborate with a passionate, remote-first team
  • Opportunity to shape Customer Success strategy and build a strong team culture

  • Customer Success Specialist

    7 dni temu

    Warszawa, Mazovia, Polska BUNASTA Pełny etat 60 000 zł - 80 000 zł rocznie

    Wynagrodzenie: – zł bruttoLokalizacja: Warszawa (praca hybrydowa możliwa)O stanowiskuPoszukujemy doświadczonego Customer Success Specialist / Manager, który będzie odpowiedzialny za pełną opiekę nad naszymi klientami — firmami transportowymi i logistycznymi, korzystającymi z naszych usług celnych w ponad 20 krajach Europy.To stanowisko dla...

  • Customer Care Team Leader

    6 dni temu

    Warszawa, Mazovia, Polska Tylko Pełny etat 45 000 € - 75 000 € rocznie

    About The OpportunityWe're looking for aCustomer Care Team Leaderto join our Customer Care Team — the team responsible for supporting our customers throughout their entire journey with Tylko. In this role, you will lead and develop a group of Customer Care Specialists, ensure high service standards, solve complex cases, and drive improvements across...

  • Director of Customer Success

    7 dni temu

    Warszawa, Mazovia, Polska Zowie Pełny etat 80 000 zł - 120 000 zł rocznie

    About Zowie:At Zowie, we're revolutionizing how businesses interact with their customers. We're creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences.We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer...

  • Customer Success Representative, Velocity

    7 dni temu

    Warszawa, Mazovia, Polska Veeam Software Pełny etat 40 000 zł - 80 000 zł rocznie

    Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...

  • Customer Success Manager

    5 dni temu

    Warszawa, Mazovia, Polska Passion Pełny etat 40 000 zł - 70 000 zł rocznie

    Empower creators. Champion their success. Scale impact. We're -  and we're on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting) worldwide. We're now looking for a Customer Success Manager who's obsessed with outcomes, retention, and making...

  • Customer Service Team Leader

    3 dni temu

    Warszawa, Mazovia, Polska Hays Pełny etat 40 000 zł - 60 000 zł rocznie

    Are you ready to take the lead in a dynamic, international environment? We are looking for an experiencedCustomer Service Team Leaderto manage and develop a local team in Warsaw. This is an opportunity to join a global organization in the medical technology sector, where innovation and collaboration drive everything.About the RoleIn this position, you will...

  • Customer Success Associate

    7 dni temu

    Warszawa, Mazovia, Polska SE Ranking Pełny etat 35 000 zł - 60 000 zł rocznie

    We're looking for a proactive and empathetic Customer Success Associate to help agencies and small businesses thrive with our SEO and SMM tools. You'll own engagement strategies for our mid-size clients, ensuring they see value, stay loyal, and grow with us. Collaborating closely with Sales, Product, and Support, you'll run initiatives like webinars,...

  • Technical Customer Success Manager

    7 dni temu

    Warszawa, Mazovia, Polska AllStars-IT Pełny etat 40 000 zł - 80 000 zł rocznie

    Technical Customer Success ManagerLevelSeniorDepartmentTypeFull TimeProjectVetricLocations:WarsawKrakowJob DetailsPosted on:November 3, 2025About the CompanyEstablished in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that...

  • Portuguese-Speaking Customer Success Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska transcosmos Europe Pełny etat

    Are you passionate about customer satisfaction and driving business growth? Do you have a customer-centric mindset and a strong desire to help clients achieve their business objectives? If so, we want YOU to join ourCustomer Success TeamAs aPortuguese-speaking Customer Success Specialist,you'll work directly with customers to ensure they get the most value...

  • Graduate Customer Success Manager

    7 dni temu

    Warszawa, Mazovia, Polska Canonical - Jobs Pełny etat 30 000 zł - 60 000 zł rocznie

    The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM)  are responsible for developing trust with their assigned...