Incident Support Engineer

1 tydzień temu

Wrocław, Województwo dolnośląskie, Polska Billennium Pełny etat 40 000 zł - 80 000 zł rocznie

More about us

Billennium is a global technology company with over 20 years of experience, committed to innovation and empowering businesses. As an employer, we offer a supportive, growth-focused environment where collaboration and creativity thrive. Join us to shape the future of technology together

About the role

We are looking for an experienced Incident Support Engineer who will join a project for one of our clients  You will be part of a dynamic support team responsible for maintaining critical business applications, ensuring system stability, and providing high-quality incident resolution.

The work is hybrid - 2/3 days a week from the Client's office in Wroclaw.

What you will do

· Provide maintenance and technical support for Java/Python-based applications, including bug fixing and data quality assessments.

· Manage incidents and service requests via ServiceNow (SNOW) portal and on-call duty phone.

· Troubleshoot and resolve issues related to Volvo business applications and infrastructure components.

· Escalate complex cases to higher support levels and collaborate with development and infrastructure teams.

· Participate in upgrades, deployments, and continuous improvement of support processes.

What we are looking for

· Strong experience with Java and front-end technologies (e.g., Angular, React, or similar).

· Hands-on knowledge of Python and experience in application maintenance or support.

· Solid problem-solving and troubleshooting skills, including understanding of IT infrastructure and system dependencies.

· Excellent communication skills in English, with the ability to remain calm and effective during high-priority incidents.

· Readiness for on-call duty and occasional night or weekend work during emergency incidents.

Perks and benefits (our offer)

· Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers.

· Flexibility - adaptable working hours and remote/hybrid work options to suit your lifestyle & location.

· Career growth - access opportunities for professional development and learning, including perks related to our official partnerships with global IT giants: Microsoft, AWS, Snowflake, Salesforce & more.

· Global collaboration - work with a diverse, international team.

· Innovative environment - be part of a forward-thinking and growth-oriented workplace.

· Engaging community – work with passionate professionals and participate in team-building events, hackathons, and CSR initiatives to make an impact beyond work.

· Team-building events including our company tradition (annual company event in Mazury).

· A pleasant surprise to start your journey with us in the form of a welcome pack.

Recruitment process

· HR call

· Technical Interview

· Interview with the dedicated Client

· Final decision / Feedback

Sounds interesting? Click "" and have a chance to hear more

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