Client Service Coordinator

7 dni temu

Gdynia, Pomerania, Polska DNV careers Pełny etat 25 000 zł - 35 000 zł rocznie

We are seeking a candidate who is keen on working and communicating with customers and open to learning about marine CO2 reporting regulations and digital methods of verifying CO2 emissions. In this role, you will help clients follow industry regulations and meet environmental targets by ensuring they can efficiently use our digital services. You enjoy investigating system-related issues and are open to learning technical skills while providing excellent service via email, ticketing tool and from time to time during online meetings.

We don't expect you to know everything — we will train you on the regulatory frameworks and digital tools so you can succeed.

Communication-related:

  • Assist customers in finding solutions and becoming trusted advisors by fostering long-term relationships.
  • Communicate promptly and professionally via email and ticketing tools.
  • Take charge of creating and updating communication materials like guidelines, client support documents, FAQs, internal manuals, process flows, and mass communications.
  • Promote and apply communication principles across the team.

Technical-related:

  • Investigate and troubleshoot system-related issues.
  • Demonstrate a proactive approach to identifying recurring technical/system-related issues and collaborate internally to suggest system improvements.
  • Review and verify technical documentation for various types of vessels.
  • Work closely with the internal production team to understand regulations, processes, systems, and verification tools.

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