Senior Scrum Master

Job ID: 22474 

As a member of an innovative team of IT professionals, you will work closely with talented engineers and product owners across the globe to build and deploy the websites that help people learn, build with, sell and buy Pega applications.  The IT PMO and Agile Delivery team plays an important role in helping Pega to grow by partnering with the business to roll out high quality, scalable, digital sites and enterprise applications for internal and external stakeholders, clients, and partners.  We strive for excellence and embrace agile methodologies to achieve it.

We're looking for a talented Senior Scrum Master to join our growing team. You'll work with a diverse team of content creators, developers, quality assurance engineers, and designers to help shape the digital experience across multiple digital web properties. 

The Senior Scrum Master will be engaged in the planning, organizing and managing of activities to achieve successful completion of agile projects to ensure commitments on quality, scope, time and budget are met.

• Lead 2 to 3 scrum teams with a focus on ensuring the teams meet their product deliverables within the agile framework
• Contribute, as an active and engaged member, to the broader Pega Technology global scrum master community

As a Senior Scrum Master, you will be responsible for helping the Digital IT team deliver high-value features and enhancements to our global web properties, while also addressing technical debt and bug fixes. You will coordinate sprint planning, daily standups, and other scrum rituals (backlog refinement, sprint reviews/demos, retrospectives, etc.) to safeguard the quality of our products and continuously improve our processes. You will communicate with both business and technical audiences and will work collaboratively with minimal direction.
Responsibilities

•    Drive the delivery of high-value features, enhancements, and bug fixes for Pega web properties, while addressing technical debt.

•    Facilitate clear and consistent communication between developers, UX, QA, Product Owners, and key stakeholders to ensure alignment and progress.

•    Lead Scrum ceremonies (daily stand-ups, sprint planning, backlog refinement, sprint reviews/demos, retrospectives) for global development teams to ensure smooth execution.

•    Manage and monitor sprint progress to ensure tasks are on track for timely completion and assist in resolving any blockers.

•    Collaborate with the IT Project Manager to maintain up-to-date project status reports, effectively managing stakeholder expectations, identify, manage, and resolve dependencies, risks, and issues across teams.

•    Partner with business stakeholders to manage and prioritize the backlog, adjusting as necessary to handle urgent issues and hotfixes.

•    Work closely with tech leads and stakeholders to define clear task requirements, ensuring tasks are appropriately prioritized, estimated, and aligned with team capacity.

•    Manage developers' and QA engineers' workload by organizing tasks into sprints and assigning appropriate task owners on the Scrum board.

•    Foster cross-team collaboration by coaching teams on self-organization, cross-functionality, and Agile best practices.

•    Track and maintain key delivery metrics (e.g., velocity, burndown, cycle time, throughput) to monitor progress and identify areas for improvement. 

•    Provide meaningful reporting and insights to leadership on delivery health, predictability, and team capacity planning.

•    Assist in maintaining the IT Product Roadmap, ensuring alignment with business goals and evolving priorities.

•    Facilitate retrospectives to drive continuous improvement in processes, collaboration, and team performance.

•    Act as a facilitator and trusted advisor, coaching not only teams but also stakeholders and leadership on Agile principles and practices.

•    Resolve team conflicts and encourage open communication to support a high-performing team culture. 

•    Support distributed/global teams by driving effective collaboration across time zones and cultures. 

•    Ensure effective use and configuration of Agile tools for visibility, transparency, and reporting.

•    4+ years' leading scrum teams, preferably new teams learning the agile process

•    Strong digital agency/ product delivery / technical background. 

•    Experience with Drupal CMS implementation projects, or similar large content management frameworks 

•    Proven experience driving agile adoption through mentorship and securing appropriate training for teams as needed

•    Ability to manage rapidly or frequently changing requirements, balancing shifting business priorities with a focus on making continuous, visible progress towards work in flight

•    Experience with Product / Scrum management tools.

•    Excellent demonstrable communication, facilitation, conflict management, mentoring skills

•    Strong communication and interpersonal skills

•    Highly detail oriented and can easily traverse from big picture to minute details.

•    Four-year degree or equivalent work experience

•    Scrum Master/A-CSM Certification 

•    Additional preferred qualifications:

•    Background in business or technical development, or QA

•    Experience with continuous delivery or DevOps

o    Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)

•    Gartner Analyst acclaimed technology leadership across our categories of products

•    Continuous learning and development opportunities

•    A highly collaborative environment for the designing and development of new ideas and features

•    An innovative, inclusive, agile, flexible, and fun work environment

•    Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company

•    The opportunity to make a tangible impact on Pega's business operations and ability to scale

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AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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