Customer Service Specialist with German

1 tydzień temu

Poznań, Greater Poland Miele Pełny etat

About Miele   
 
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. 

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore Become one of more than 23,000 Miele employees in 50 countries around the  

world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About your workplace

Miele Global Services was established in 2019 to support Miele Group by centralization and standardization of the process. On a daily basis we are handling many processes from more than 20 entities, including accounting, controlling, sales back office, procurement and reporting.

Responsibilities:

  • receiving and processing orders for household appliances from our retail partners (B2B);
  • direct contact with our partners via e-mail or phone;
  • checking delivery options, proposing alternative solutions and providing product advice;
  • creating offers in cooperation with the sales department;
  • clarifying and processing customer complaints (including subsequent creation of credit notes) in cooperation with the relevant specialist departments;
  • registering returns of household appliances in accordance with specific rules;
  • contributing to the continuous improvement and potential enhancement of processes and solutions.

Requirements:

  • minimum C1 level of German;
  • relevant professional experience (approximately 2 years) in customer service;
  • good knowledge of MS Office and initial experience and skills in using SAP (welcome but not essential);
  • ability to work in a multicultural team;
  • proactive approach and focus on improvement.

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