HR Services Specialist

Thank you for your interest in joining our team QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group Global Business Services center in Cracow is a member of the QVC Group family that offers world-class Customer Finance, Accounts Payable, HR Services, Talent Acquisition and Software Engineering to QVC Group team members in Germany, Italy, Poland, the United Kingdom and the United States. Our GBS center is an facility with a thoughtful and remarkable design and culture.

In this role you will have the opportunity to develop and apply obtained knowledge and skills within Total Rewards processes and policies. You will engage with various levels of the organization on numerous cases, complex audits, and reporting projects.

This role provides comprehensive support across all brands and functions serving our team members, business partners, legal counsel, and others by proactively addressing their needs, queries and escalated issues.

Additionally, you will contribute to the streamlining of processes and collaborate closely with the People Teams and leadership to ensure that services are delivered in a timely, efficient and accurate manner. 

Main Responsibilities:

• Provide support to QVC Group team members regarding Total Rewards policies and processes, ensuring customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

• Become Subject Matter Expert (SME) of Total Rewards processes and policies, maintaining robust working knowledge in areas including but not limited to compensation, benefits and global mobility

• Act as a primary contact regarding sensitive escalations, analyzing potential problems and devising solutions

• Support Total Rewards functions through data management, auditing, reporting, testing, and collaboration with Total Rewards Partners. Participate in team projects where applicable

• Maintain regular communication with vendors to resolve participant inquiries and other issues. Assist in reviewing, auditing, and processing data files. Monitor and report on observed trends and system audits

• Engage in process transitions as per business requirements. Actively participate in the improvement of company policies and procedures; suggest and support implementation of communication strategies, SOP's, and process and systems enhancements, both internal and in vendor platforms.

• Perform other duties, responsibilities, and activities as assigned

Requirements:

• Availability to work for 2nd shift (starting between 1:00 and 3:00 pm)

• Basic knowledge and understanding of Human Resource Management

• Strong written and verbal communication skills; ability to conduct oral presentations

• Strong customer service orientation

• Ability to effectively collaborate with internal team members at all organizational levels, as well as vendors and external parties, maintaining robust stakeholder relationships

• Ability to comprehend complex relationships and apply multidisciplinary knowledge

• Proficiency in PC software use, including Microsoft Office (Word, Excel, PowerPoint), Workday and other HRIS software, Case Management software would be a plus

• Strong attention to detail and proactive problem-solving skills

• Ability to perform analytically, combined with creative skills to interpret data, identify trends and draw logical conclusions

• Basic knowledge of Continuous Improvement principles with a proven track record of process improvements

• Availability to work from the office once per week

What We Offer:

• Hybrid work model combining office & remote work

• Private medical care   

• Life Insurance  

• Access to MyBenefit platform (Multisport included) 

• Eye-care reimbursement

• Company performance-related bonus   

• Referral program with financial bonus  

• 1 day extra of annual leave for company-driven initiatives

• Mental health support line for you and your relatives 

• Attractively located office with free parking space for employees  

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem:

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.