Disputes Specialist with Spanish

6 dni temu

Kraków, Lesser Poland HEINEKEN Global Shared Services Pełny etat 40 000 zł - 60 000 zł rocznie

At
HEINEKEN Kraków (HEINEKEN Global Shared Services)
our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to "WOW" the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your Responsibilities Would Include

  • driving improvements
  • being customer oriented and using language skills to liaise with local customers and understands their pain points
  • using strong analytical and digital skills to create better insights
  • ensuring disputes are resolved and prevented from repeating in future
  • demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution
  • facilitating the identification and resolution of any customer disputes
  • managing customers queries
  • solving and closing disputes and performs root cause analyses.

You Are a Good Candidate If You Have

  • Spanish language at C1 level or native proficiency
  • English at B2+ level
  • experience in Finance (preferably OTC) or Customer Service
  • familiarity with SAP / S4Hana
  • strong analytical and problem-solving skills
  • ability to work in a dynamic, multinational environment
  • customer-oriented mindset and proactive approach.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to . Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

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