Supply Chain Customer Disputes Supervisor

Overview
The main purpose of the role is Addressing and resolving escalated Customer complaints.

The role is responsible for:

• Cooperation and building relationships with key clients from the following channels: Discount Stores, Cash & Carry, Hypermarkets & Convenience, Supermarkets or other channels covered by Retro settlements
• Timely and correct registration of disputes (requests for price corrections), reporting the level of disputes, corrections
• Correct and timely registration and retrospective settlements;
• Correct and timely registration of value adjustments for key clients and adjustments for export clients;
• Reporting the level of disputes and corrections
• Taking actions to minimize correction requests through improvements in a given area
• Coordinates the work of the subordinate team whose goal is to timely settle customer complaints
• It indirectly affects the CF and B/D lines in the area of responsibility

Responsibilities
The main purpose of the role is Addressing and resolving escalated Customer complaints.

• Coordinates, controls, and supervises all actions taken to minimize the number of value adjustments for a selected group of key clients:
• Coordinates the process of monitoring price discrepancies for key customers, sets priorities for a given period for the subordinate team;
• Coordinates and improves processes related to the diagnosis of reasons for corrections and analyzes trends
• Undertakes and recommends actions aimed at eliminating price discrepancies in cooperation with the sales department
• Leads cross-functional projects aimed at eliminating pricing errors and all process improvements
• Responsible for the correctness of settlements (including tax settlements) with key clients in the field of retrospective settlements and issuing corrections in accordance with applicable contracts and regulations, in particular:
• Analyzes the validity of retrospective requests in relation to the contract and coordinates the process of issuing retrospective corrections;
• Coordinates, controls and supervises the settlement process of additional trade discounts for key clients;
• Provides analyzes and data to the Finance department to support reserves estimation
• Participates in the verification of contracts in retro settlements area
• Supports the adaptation and development of processes and systems in order to improve the efficiency of the process for which he/she is responsible
• Proposes, develops and recommends changes to the process of issuing corrections
• Coordinates the introduction of system or process changes related to the implementation of new or updating existing procedures for monitoring trade receivables and the customer complaint process;
• He/she is responsible for maintaining the structure of the reporting Key Account Team and staffing positions to ensure the organization's goals achievement.
• Represents PepsiCo at meetings with key external and internal clients.
• Responsible for ensuring the correctness of settlement controls and timely and correct delivery of data and analyzes to external auditors, e.g. KPMG and internal PepsiCo ones
• Performs a supporting function for the Key Account Service Manager
• Performs other tasks and projects assigned by the superior.

Qualifications
Skills/experience required for this position:

• Higher education
• English and Polish speaking
• Minimum 4 years of experience in finance and people management
• Knowledge of settlement rules and price adjustments, including retrospective adjustments, in accordance with pricing policy and applicable regulations.
• Experience in issuing and verifying financial documents (invoices, adjustments, debit/credit notes).
• Ability to verify the accuracy of retrospective rebate calculations and to control the correctness of settlements with key customers.
• Familiarity with processes related to payment terms, receivables monitoring, and price difference settlements.
• Practical knowledge of month-end and year-end closing procedures (balance reconciliation, cooperation with the accounting department).
• Attention to ensuring that settlements comply with company policy and applicable tax regulations.
• Analytical skills
• Very good knowledge of MS Office (Excel, Word, PowerPoint, Access)
• Very good communication skills
• Accuracy and reliability
• Ability to work in a very dynamic environment,
• Ability to set priorities for subordinate employees and enforce the achievement of goals
• The ability to exert influence without direct impact on sales department employees (mainly KAMs)