Continuous Improvement Lead

(in financial process area - GL, FAR, PPM)
Place of work: Cracow
About the role:
As a Continuous Improvement Lead, you will play a key role within the Shared Services Leadership Team in Kraków, focusing on shaping and driving continuous improvement initiatives across multiple delivery services, including but not limited to Financial Services (e.g., Fixed Assets, Performance & Planning Management), HR, Administration, Procurement, and others. This position offers a unique opportunity to actively contribute to process excellence and collaborate with business partners across all Zurich Capability Centers to share best practices and influence long-term strategy. You will be responsible for leading initiatives from concept to execution and acting as a subject matter expert in process optimization.

Roles and Responsibilities:

• Lead end-to-end (define, design, implement, report to leadership) continuous improvement projects in financial areas such as: month-end closure activities, reconciliations, fixed assets, intercompany transactions, journal postings, financial statements, accruals and others within GL
• Take a holistic approach to identify business improvement opportunities, develop solutions, manage initiatives and allocate necessary resources
• Deliver tailored, cost-effective solutions by employing appropriate improvement methodologies through robotics and automation (UiPath), Power Bi, Power Apps and other tools as appropriate to achieve anticipated efficiency gains for ZCC Krakow and relevant Business Units in scope
• Facilitate business processes workshops (e.g. Kaizen) to identify improvement opportunities and eliminate waste
• Provide expert guidance and support in the establishment of best practices for improvement execution and change management
• Implement effective communication strategies and procedures to share best practices, promote improvement initiatives across ZCC Krakow and Business Units
• Integrate specific metrics and measures into solutions that align with business strategy, enabling progress tracking, impact assessment of changes, and identification for further improvement opportunities
• Lead Lean Six Sigma Program at ZCC Kraków Lean Six Sigma Program, promoting a culture of excellence in the center

Requirements:

• At least 5+ years' work experience in a complex, multinational organization
• Understanding and a proven track record of identifying, shaping and delivering continuous improvement projects within financial processes, particularly in areas such as General Ledger, Financial Planning & Performance
• Strong interpersonal and presentation skills with the ability to build long lasting relationships with all levels within organization and other stakeholders
• Broad understanding of continuous improvement methodologies, best practices and trends on the market
• Lean Six Sigma Green Belt certified as minimum
• Project management and change management skills and experience
• MS Excel, PowerPoint, Word, Visio, Power tools (Power App, Query, BI) knowledge
• Other technical skills like MS SharePoint, VBA, SAP scripting, SQL, UiPath, Power Platform will be a bonus
• Excellent English language skills
• Readiness to work from the office

We offer:

• Real life opportunities to develop and grow with us and contribute to the world around us
• Competitive salaries, language allowance and an employee benefits package that includes, among others, medical insurance, life insurance and sport-card
• Annual bonus depending on company annual results and individual performance
• Wide range of learning programs and personal development opportunities also including possibility to apply for up to 80% of educational trainings reimbursement
• Referral awards
• Online fitness trainings
• Nice and friendly atmosphere

Who we are:
Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience. Reflecting its purpose to 'create a brighter future together,' Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil. The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over the counter on OTCQX. Further information is available at

In March 2016 we established a Shared Service Centre in Kraków, in Poland to support our global strategy. It is from this location that we have created a global shared service platform, focusing on advanced business functions such as financial accounting and reporting, planning and performance management, ICFR testing, financial systems management as well as HR integrated talent management operations.

This role is related to the key area of Zurich's activity in Kraków. We are committed to complete the recruitment process as soon as possible, however on some occasions it may take up to 6 months and the requirements for the position may be subject to some clarification or modification during the recruitment process.