Global Premium + Customer Service Lead

7 dni temu

Kraków, Lesser Poland PepsiCo Pełny etat

Overview
Are you ready to lead a global transformation in customer service excellence? As the
Global Premium Plus Service Lead Director
, you will be at the forefront of revolutionizing Order Management across the enterprise. This high-impact role is responsible for designing and deploying a differentiated
Premium+ service model
that delivers gold-standard customer support to over 400 stakeholders worldwide.

You'll shape the strategy, build and lead a world-class global execution team, and drive top-line growth by enhancing the customer experience through proactive, AI-enabled service delivery. With a $400MM process value at stake, your leadership will be instrumental in elevating performance, accelerating automation, and embedding continuous improvement into every layer of the order-to-cash lifecycle.

Responsibilities

  • Design & Deploy Strategy: Architect and implement a global Premium+ service model that transforms Order Management into a proactive, value-driven customer support capability.
  • Lead Global Execution: Build, mentor, and inspire a high-performing team across geographies to deliver exceptional service and drive continuous improvement.
  • Drive Innovation: Leverage AI, automation, and digital technologies to streamline processes, reduce cycle times, and enhance customer satisfaction.
  • Stakeholder Engagement: Collaborate with Global Capability Centers, Business Units, and SC Customer Support Leaders to align strategy and execution.
  • Performance Excellence: Define KPIs, track metrics, and foster a culture of ownership, learning, and operational excellence.
  • Customer Advocacy: Use insights and feedback to champion improvements that matter most to Premium+ clients.
  • Escalation Leadership: Act as a strategic escalation point, ensuring timely resolution of complex issues and seamless customer experience.

Qualifications

  • Bachelor's degree in Business, Operations Management, Engineering or related field (MBA preferred)
  • 10+ years in customer service or operations, with 5+ years in senior leadership roles
  • Proven success in multinational environments and matrix organizations
  • Expertise in CRM platforms, contact center technologies, and digital service solutions
  • Strong strategic thinking, analytical skills, and performance management experience
  • Exceptional communication, stakeholder management, and relationship-building skills
  • Deep understanding of order processing, SAP systems, and supply chain dynamics
  • Ability to lead remote teams and influence cross-functional partners globally
  • Fluent in English (Spanish is a plus)

  • Global Premium + Customer Service Lead

    7 dni temu

    Kraków, Lesser Poland PepsiCo Pełny etat

    OverviewAre you ready to lead a global transformation in customer service excellence? As the Global Premium Plus Service Lead Director, you will be at the forefront of revolutionizing Order Management across the enterprise. This high-impact role is responsible for designing and deploying a differentiated Premium+ service model that delivers gold-standard...

  • Customer Service Specialist

    14 godzin temu

    Kraków, Lesser Poland BVI Medical Pełny etat

    PurposeAs a Customer Service Specialist, you will play a key role in supporting our growing customer operations across crucial European markets. You will manage key data entry tasks, including order entries, invoicing, customer creation, stock allocations, and credits, all while working in a fast-paced and dynamic environment. We're looking for someone who...

  • Customer Service Associate

    1 tydzień temu

    Kraków, Lesser Poland BVI Medical Pełny etat 50 000 zł - 100 000 zł rocznie

    Job Requisition NoVN8362Work Location NamePoland - Hybrid (Krakow)Worker BasisFull TimeWorker TypeEmployeeApplications Close DateFeb 1, 2026PurposeAs a Customer Service Associate you will support customers by managing key data entry tasks on a day-to-day basis. By staying organised and focused, you will process essential activities such as order entry,...

  • Director of Customer Service

    13 godzin temu

    Kraków, Lesser Poland Pacific International Executive Search Pełny etat

    Pacific International is partnering with a global leader in industrial process technologies to appoint a Customer Service Director for EMEA.This role offers an exciting opportunity to lead the EMEA Customer Service Department in alignment with the business plan. It is a key strategic leadership position focused on delivering exceptional customer...

  • Global Product Manager Service Agreements

    1 tydzień temu

    Kraków, Lesser Poland ABB Pełny etat 90 000 zł - 120 000 zł rocznie

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This role sits within ABB's Robotics business, a...

  • Intern - Customer Service

    1 tydzień temu

    Kraków, Lesser Poland Huntsman Corporation Pełny etat 20 000 zł - 40 000 zł rocznie

    *About Us:*Huntsman is a global manufacturer and marketer of differentiated chemicals, with a diverse range of products that improve the quality of life for people around the world. Our products are used in various sectors including transportation, construction, and energy, to name a few. We are committed to innovation, sustainable development, and making a...

  • Customer Service Representative

    1 tydzień temu

    Kraków, Lesser Poland Dev Pełny etat 30 000 zł - 60 000 zł rocznie

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Customer Service Representative with Lithuanian and Russian

    7 dni temu

    Kraków, Lesser Poland Amway Pełny etat 25 000 € - 50 000 € rocznie

    Job DescriptionApply nowJob Title: Customer Service Representative with Lithuanian and Russian - Contact CenterPosting Start Date: 12/4/25Posting Location: Kraków, PLRequisition ID: 42649Amway is the world's #1 direct selling companyand one of the largest family-owned businesses globally. Since 1959, we've been empowering people with innovative solutions...

  • Customer Service Representative with Finnish- Contact Center

    1 tydzień temu

    Kraków, Lesser Poland c0-b2f5-49c4-a4f2-8d3a47ba0bde Pełny etat 30 000 zł - 60 000 zł rocznie

    Job DescriptionApply nowJob Title: Customer Service Representative with Finnish- Contact CenterPosting Start Date: 11/25/25Posting Location: Kraków, PLRequisition ID: 42621Amway is the world's #1 direct selling companyand one of the largest family-owned businesses globally. Since 1959, we've been empowering people with innovative solutions and over 450...

  • Customer Service Associate with French

    1 tydzień temu

    Kraków, Lesser Poland BVI Medical Pełny etat 30 000 zł - 50 000 zł rocznie

    PurposeAs a Customer Service Associate you will support customers by managing key data entry tasks on a day-to-day basis. By staying organised and focused, you will process essential activities such as order entry, invoicing, customer creation, stock allocations, and credits. You will be working in a fast-paced environment where efficiency, accuracy, and...