Service Desk Specialist with German

2 miesięcy temu

Poznań, Polska ManpowerGroup Sp. z o.o. Pełny etat

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę


Zakres obowiązków:
  • Przyjmowanie, identyfikacja i diagnoza zgłoszeń 
  • Zdalne wsparcie techniczne dla użytkowników zewnętrznych (remote desktop support) 
  • Zapewnienie kompleksowej obsługi IT zgodnej z oczekiwaniami klienta 
  • Współpraca z zagranicznymi oddziałami firmy w zakresie pomocy technicznej oraz tłumaczeń 
  • Rozwiązywanie problemów związanych z oprogramowaniem (software) 
Wymagania pracodawcy:
  • Doświadczenie w pracy na service desku / helpdesku 
  • Bardzo dobra znajomość języka niemieckiego 
  • Komunikatywna znajomość języka angielskiego 
  • Bardzo dobra znajomość środowiska Windows oraz pakietu Microsoft Office / 365
  • Analityczne myślenie oraz zdolność rozwiązywania złożonych problemów związanych z IT 
  • Łatwość w nawiązywaniu i utrzymywaniu relacji z klientem 
Pracodawca oferuje:
  • Zatrudnienie w międzynarodowej firmie z branży IT 
  • Umowę o pracę podpisywana bezpośrednio z pracodawcą 
  • Pracę w trybie hybrydowym 
  • Płatne szkolenie wdrożeniowe w siedzibie firmy (nowoczesne biuro w centrum Poznania) 
  • Benefity: prywatne ubezpieczenie zdrowotne, kursy językowe, dostęp do platformy e-learningowej Udemy, dodatkowy dzień wolny z okazji urodzin, paczka powitalna, bonus za polecenie pracownika, bonus za relokację, bonus roczny

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