Technical Support Engineer L1

2 tygodni temu

Katowice, Silesia, Polska Landis+Gyr AG Pełny etat

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Technical Support Engineer L1 (Energy Management SW)

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896.
With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

We are looking for L1 Customer Support Engineer to serve internal and external customers for System Software and/or Device Products. As Customer Support Engineer, you will work on L1 incidents raised by a wide range of utility customers utilising L+G software and systems enabling to manage energy better. You will cooperate with customer service teams, sales engineers and our internal experts from R&D, Project & Product Management, and provide support to customers and sales engineers on the best use of our products.

Location: Katowice, Poland (alternatively, Prague or Ostrava, Czech Republic)

Your future responsibilities:

  • Be responsible for providing high quality Level 1 customer service for Landis + Gyr Converge customers
  • Resolve problems with the best ability, case escalation to more senior members of the team, or L2
  • Provide information regarding customer incident for R&D (L3) to be able to initiate problem management
  • Focus on root-cause analysis to resolve a problem
  • Provide work-around, technical notes and Knowledge Articles
  • Provide additional information and sample devices for L2/L3 by request
  • Represent Company in a positive, professional manner when working with both external and internal customers
  • Perform other services related tasks as assigned
  • Support Sales in technical offer preparation with best practise system project deployment

Some of essential requirements:

  • Experience in a B2B customer facing role as HW or SW Support Engineer or Technical customer support role
  • Experience with Oracle products, Linux (RHEL, SUSE), Windows Server 2012+, Cloud is nice to have
  • Experience in the utility and/or energy management industry is desirable
  • Experience in working in multicultural / distributed environment

Very good communication and negotiation skills with focus on customer

Problem Solving and Decision Making

Good command of English AND Polish or Czechor Slovak

Ready to Energize Your Career?

Be part of a global industry leader at the forefront of energy transition.
Join a community where we respect each other, have open discussion and cooperate with talented professionals
Upgrade your skills with platforms such as LinkedIn Learning, Coursera or Cloud Guru. Learn from others through the Mentoring program
Boost your career internally; last year, 34% of our open roles were filled internally
Join our Employee Share Purchase Plan
Work from your closest L+G office, and occassionally from home
Other local benefits: medical cover by LuxMed, English lessons, free beverages at workplace, company events and more...

What to expect after applying if selected?
Submit application – it takes less than 5 minutes
Intro Call: 15-30 minutes to discuss mutual expectations
Interview with hiring manager and HR
Interview with key stakeholder(s)

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

Job Title: Technical Support Engineer L1 (Energy Management SW)
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