Technical Application Support

2 tygodni temu

Katowice, Silesia, Polska ORBUS SOFTWARE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

Technologies-expected : Microsoft Dynamics 365 Share Point Active Directory Microsoft Azure technologies-optional : Windows Server Microsoft SQL Server IIS about-project : The Orbus Application Support team is growing.


We are opening a European hub in Katowice, hiring an entirely new team of six, alongside the Product Development Team of 30.


We are seeking an empathetic, highly motivated, and detail-oriented Application Support Analyst to support our flagship Saa S platform, built on Azure and Microsoft 365.


In this role, you will be responsible for providing support in French and English to our customers, troubleshooting technical issues, and ensuring a positive user experience.

You will work collaboratively with our Software Development, Product Management, Customer Success, and Account Management teams.

responsibilities :

Provide timely and accurate technical support and exceptional customer service to customers in French and English via Zendesk, keeping them informed throughout the ticket lifecycle.

Diagnose and resolve a wide range of technical issues related to the Saa S platform and other applications.


Work collaboratively with our Software Development, Product Management, Customer Success, and Account Management teams to escalate complex issues and identify solutions.

Continuously learn and stay up-to-date on the latest features and functionalities of our applications, and related Azure functionality.

Document and maintain knowledge base articles and internal documentation.


requirements-expected : French & English Speaking - this role will be working closely with our customers in Europe, written and verbal communication in French & English is essential.

Excellent problem-solving and analytical skills, with strong communication skills and the ability to build rapport with customers.

Minimum 1-2 years of experience in an application support role, preferably within a Saa S environment.


Strong understanding of cloud computing concepts, particularly Microsoft Azure, Working knowledge of supporting and administering Microsoft 365, Share Point & Active Directory.

Working knowledge of RESTful API's.

Experience of Windows Server, SQL Server and IIS would be useful.

Experience working within an ITIL aligned application support service desk environment – ITIL Foundation certification is a bonus.

offered :

A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.

Competitive salary and benefits (in line with experience).

Individual performance bonus.

Hybrid working model, 3 days in the office and 2 days at home.

Curious, open culture, with teams collaborating across geographies.

benefits :
private medical care sharing the costs of professional training & courses life insurance integration events coffee / tea

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