Spanish Speaking Engineer, Technical Support
2 tygodni temu
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us
Job Description
The Tech Support Engineer provides customer support by troubleshooting and solving Product customer issues via the phone, chat, and email in English and Spanish.
Evaluate and approve operational quality of system equipment by asking related questions
Serves as company liaison to the customer for multiple topics focused on PLCs, Switches, Industrial Communications, and HMIs.
Responsibilities:
Resolve customer issues via phone, chat, or email. Manage projects for customer satisfaction. Lead and support team members. Communicate effectively with customers and management. Maintain adherence to company policies.Requirements:
2+ years in automation. English and Spanish proficiency. Strong communication skills. Knowledge of industrial automation, especially Motion and Drives. Ability to troubleshoot effectively. Independent work capability. Technical degree.Core Competencies:
Professional and technical expertise. Effective collaboration. Clear communication. Value addition for customers and partners. Results-driven and productivity-focused. Contributes to company growth. Our Benefits
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