Technical Support Representative

2 tygodni temu

Katowice, Silesia, Polska Statscore sp.z.o.o. Pełny etat
STATSCORE

We are among the leaders globally in offering innovative solutions for the sports sector. We gather, organize, and deliver top-notch sports data to aid sports fans, media, and betting companies in reaching their objectives. Through our work, we bring people together and contribute to enhancing the world of sports on a daily basis.

PRODUCTS?

Our product range, all internally developed, revolves exclusively around sports. From live in-play visualizations to sports statistics widgets and raw data via our SportsAPI, everything is infused with cutting-edge technologies and industry best practices.

WHAT ROLE DO WE HAVE FOR YOU?

We are in search of a technically savvy and customer-oriented professional to fill the position of Technical Support Representative within our team. Your tasks will not only involve delivering exceptional customer service but also handling complex technical queries related to our sports betting products. From troubleshooting and analyzing to resolving technical issues, you will work closely with our development team, communicate bug reports, and utilize your expertise in JSON, XML, and log analysis to ensure customer satisfaction.

YOUR RESPONSIBILITIES
  • Identify and resolve technical issues while offering detailed feedback to customers and internal teams.
  • Address customer inquiries regarding our betting platforms and ensure swift resolution of technical problems.
  • Analyze system logs and error messages to identify issues and propose timely solutions.
  • Collaborate with software developers and engineers to report bugs and achieve effective resolutions.
  • Maintain comprehensive records of technical issues and customer interactions.
  • Utilize advanced product knowledge to meet customer requirements.
  • Escalate complex issues to higher-level technical teams and oversee their resolution.
  • Contribute to enhancement efforts by recognizing patterns in technical support inquiries.
  • Meet key performance indicators for technical support efficiency and customer satisfaction.
OUR EXPECTATIONS
  • Demonstrated technical support experience, especially in troubleshooting and issue resolution.
  • Ability to interpret various text-based formats (XML, JSON, etc.).
  • Experience with HTTP API testing platforms.
  • Proficiency in analyzing complex logs using basic queries.
  • Strong communication skills to articulate technical information clearly to diverse audiences.
  • Proven problem-solving skills with a structured approach to complex challenges.
  • Experience collaborating with cross-functional teams in a dynamic setting.
  • Strong organizational skills and effective multitasking abilities.
  • Readiness to work flexible hours to meet global customer demands, including 24/7 support.
WOULD BE YOUR ADVANTAGE:
  • Advanced proficiency in Korean, Chinese, Ukrainian, Spanish, or Portuguese.
  • Hands-on experience in sportsbook, trading, or a general grasp of various sports rules.
  • Familiarity with programming languages (e.g., C#, Java) or scripting languages (e.g., Bash, Python) and SQL.
  • Knowledge of CRM and ticketing systems.
RECRUITMENT PROCESS

Only 2 straightforward stages to go through:

  • Screening – brief phone call (30 minutes in Polish).
  • Second interview – video call with the Hiring Manager (60 minutes in English).

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