Trust & Safety Support Specialist

2 tygodni temu

Kraków, Lesser Poland Grammarly Pełny etat

Grammarly team members in this role must be based in Poland, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

The opportunity

Grammarly is the world's leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly's product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we've stayed true to our values and built an enterprise-grade product that's secure, reliable, and helps people do their best work—without selling their data. We're proud to be one of Inc.'s best workplaces, a Glassdoor Best Place to Work, one of TIME's 100 Most Influential Companies, and one of Fast Company's Most Innovative Companies in AI.

To achieve our ambitious goals, we're looking for a Trust & Safety Support Specialist to join our Support team. This role will provide fast, high-quality responses to requests for general support and issues around trust and safety, primarily focusing on the latter. The person in this role will assist with security-related questions and proactively identify gaps in the team's expertise while helping improve the underlying processes. This position is crucial in ensuring that Grammarly users' requests are handled with care and precision. Keeping security and privacy concerns in mind is embedded in how Grammarly operates as an organization and is foundational to our culture.

Your impact

As a Trust & Safety Support Specialist, you'll directly contribute to this effort by informing Grammarly customers about our security practices and helping to protect their data privacy. You'll also have the opportunity to make an impact by establishing and enhancing processes while developing your problem-solving skills and analytical thinking.

In this role, you will:

  • Review and resolve incoming customer requests and address trust and safety concerns.
  • Develop your problem-solving skills and enhance your analytical thinking by conducting data investigations as necessary.
  • Actively participate in defining new optimal practices within Grammarly Trust Support team, including improving existing workflows.
  • Participate in business-critical projects pertaining to user data security and privacy.
We're looking for someone who
  • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
  • Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
  • Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
  • Has at least one year of experience in a customer-facing role.
  • Has excellent written and spoken English.
  • Has a general understanding of user data privacy and security principles. Advanced knowledge of security-related or risk prevention–related matters for a similar SaaS service is a plus.
  • Is attentive and detail-oriented.
  • Has notable problem-solving skills and can proactively pinpoint areas for improvement.
  • Is an empathetic, active listener.
  • Has very strong writing skills and can flawlessly communicate in multiple styles, making Grammarly customers feel heard, understood, and cared for.
  • Is a quick thinker with a curious mind.
  • Can work independently and come up with efficient solutions under pressure.
Support for you, professionally and personally
  • Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
  • A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
  • Increased fee: Grammarly generally offers a 50% increased fee to support agents available to render services for at least 3 hours, falling between 8 pm and 8 am CET, and a 100% increased fee to support agents available to render services between 8 pm and 5 am CET.
We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.

For more details about the personal data Grammarly collects during the recruitment process, for what purposes, and how you can address your rights, please see the Grammarly Data Privacy Notice for Candidates here.

#LI-OO1


#J-18808-Ljbffr

  • Customer Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Grammarly Pełny etat

    Grammarly team members in this role must be based in Poland, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.The opportunityGrammarly is the world's leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly...

  • technial support specialist t1

    2 tygodni temu

    Kraków, Lesser Poland Forward Thinking Systems Polska Sp. z o.o. Pełny etat

    Company Overview: Forward Thinking Systems, LLC is a leading technology company specializing in advanced telematics, fleet management, and video-based safety solutions. We are dedicated to helping businesses, governments, and organizations optimize their operations and enhance safety through cutting-edge technology. Our mission is to empower our clients to...

  • Product Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Brown Brothers Harriman & Co. Pełny etat

    Product Support Specialist page is loaded Product Support Specialist Apply locations Krakow time type Full time posted on Posted 2 Days Ago job requisition id 62084 At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your...

  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Autodesk, Inc. Pełny etat

    Technical Support Specialist - Revit/Fab page is loaded Technical Support Specialist - Revit/Fab Apply locations Kraków, POL time type Full time posted on Posted 2 Days Ago job requisition id 24WD79175 Job Requisition ID # 24WD79175Position overviewWe are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting...

  • Product Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You...

  • Product Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You...

  • Product Support Specialist

    2 miesięcy temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You...

  • ETRM Customer Experience Support

    2 tygodni temu

    Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Description : General information: To strengthen the European Customer Experience team we are looking for a Technical Support Engineer to join our Energy Portfolio Management group, with demonstrated experience in supporting enterprise software applications. You will be responsible for the technical support and account management of key European...

  • Pharmacovigilance Submission Specialist

    2 tygodni temu

    Kraków, Lesser Poland PrimeVigilance Pełny etat

    Job DescriptionRole and ResponsibilitiesSupporting the client in safety reporting for aggregate reports and related activitiesPerforming submissions of aggregate reports to concerned partiesPerforming and oversight of reporting's of Aggregate reports to Regulatory Authorities (RAs), Ethics Committees (ECs), Institutional Review Boards (IRB) and...

  • Functional Safety Engineer Automotive · Kraków · Fully Remote

    2 tygodni temu

    Kraków, Lesser Poland Rsb Ac Pełny etat

    Join our team as a Functional Safety Engineer, where you will work with our top Tier 1 client, producing top-notch lighting solutions.RESPONSIBILITIES:Your responsibilities will encompass a detailed analysis of safety documentation from suppliers of integrated circuits, such as microcontrollers (MCUs), LED controllers, and single-board computers (SBCs)....

  • Business Health, Safety and Environment Manager

    2 tygodni temu

    Kraków, Lesser Poland Hitachi Automotive Systems Americas, Inc. Pełny etat

    Business Health, Safety and Environment Manager page is loaded Business Health, Safety and Environment Manager Apply locations Krakow, Lesser Poland, Poland time type Full time posted on Posted Yesterday job requisition id R Location:Krakow, Lesser Poland, PolandJob ID:R0048670Date Posted: Company Name:HITACHI ENERGY POLAND SP. Z O.O.Profession (Job...

  • Collections Specialist

    2 tygodni temu

    Kraków, Lesser Poland Kimberly-Clark Pełny etat

    DescriptionYou're not the type to settle for any old job, right? Well, we're on a mission to create Better Care for a Better World, and that calls for a special kind of person and team who genuinely care about making an impact. Over at our fresh Hub in Krakow, you'll be taking on crucial tasks that will drive our success across Europe, the Middle East,...

  • Business Health, Safety and Environment Manager

    2 tygodni temu

    Kraków, Lesser Poland HITACHI ENERGY POLAND SP. Z O.O. Pełny etat

    Description : Your role: Empowering the management team of the Cluster to understand obligations, liability and how to fulfil their roles according to local HSE law and Hitachi Energy Group policy, instructions and standards. Driving behavioral change through implementing the Group-wide operating system (The Hitachi Energy OS), training, facilitating...

  • Business Health, Safety and Environment Manager

    4 tygodni temu

    Kraków, Lesser Poland Hitachi Careers Pełny etat

    Description Your role:Empowering the management team of the Cluster to understand obligations, liability and how to fulfil their roles according to local HSE law and Hitachi Energy Group policy, instructions and standards.Driving behavioral change through implementing the Group-wide operating system (The Hitachi Energy OS), training, facilitating the...

  • Business Health, Safety and Environment Manager

    2 miesięcy temu

    Kraków, Lesser Poland Hitachi Careers Pełny etat

    Description Your role:Empowering the management team of the Cluster to understand obligations, liability and how to fulfil their roles according to local HSE law and Hitachi Energy Group policy, instructions and standards.Driving behavioral change through implementing the Group-wide operating system (The Hitachi Energy OS), training, facilitating the...

  • Pharmacovigilance Submission Specialist

    2 tygodni temu

    Kraków, Lesser Poland Prime Vigilance Ltd Pełny etat

    We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider initially established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality...

  • Application Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland ABB Schweiz AG Pełny etat

    Application Support Specialist - internshipAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.This...

  • Sr Specialist

    2 tygodni temu

    Kraków, Lesser Poland Ansell Pełny etat

    Job Description - Sr Specialist, Digital Mktg.Marketing.Digital Job Description Sr Specialist, Digital Mktg.Marketing.Digital Description Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries....

  • Customer Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland TransferGo Pełny etat

    Join Our Customer Support Team: We are dedicated to providing top-notch assistance to our customers no matter the challenge they encounter. Our diverse team of over 80 dynamic, friendly, and passionate individuals offers support in 9 languages. If you are a problem-solving enthusiast fluent in English and Polish, we want you to be part of our exceptional...

  • Customer Support Specialist

    1 miesiąc temu

    Kraków, Lesser Poland TransferGo Pełny etat

    Join Our Customer Support Team: We are dedicated to providing top-notch assistance to our customers no matter the challenge they encounter. Our diverse team of over 80 dynamic, friendly, and passionate individuals offers support in 9 languages. If you are a problem-solving enthusiast fluent in English and Polish, we want you to be part of our exceptional...