Senior Workplace Experience Specialist

2 tygodni temu

Kraków, Lesser Poland Base Poland (Poland) Pełny etat

Senior Workplace Experience Specialist page is loaded

Senior Workplace Experience Specialist Apply locations Krakow, Poland time type Full time posted on Posted 2 Days Ago job requisition id R27525 Job Description

Zendesk is a rapidly growing company with an amazing product and exceptional employees. We're looking for a dynamic Senior Workplace Experience Specialist to join EMEA team and be based in our Krakow office.

Zendesk Workplace Experience

As a member of the Zendesk Workplace Experience team, you'll work hard to deliver exceptional service to our employees, customers, and guests. You thrive in a busy (and sometimes hectic) workplace environment. Above all, you lead with "yes" and love helping others. Until you've solved a problem, you're not satisfied. You will naturally be the go-to person in the workplace for anything and everything. You're a great communicator and don't shy away when the office needs someone to take the lead. You thrive under pressure and you don't mind getting stuck in to lend a helping hand.

Primary Responsibilities:
  • Overlook onsite workplace operations
  • Provide exemplary customer service to employees
  • Manage the ticketing system & office help center, providing a high level of customer satisfaction
  • Escalation point for normal work tickets
  • Management of vendor supply chain for services such as cleaning, security, maintenance
  • Partnering in the procurement process and leading performance management through meetings and ongoing communication
  • Responsibility for the workplace operational budget for your office
  • Implementing a system of regular walk-throughs and audits of office incl. Workplace audit, Health & Safety audit
  • Lead internal communications on up-to-date building events, maintenance, safety and other issues
  • Partnering with internal teams & external vendors to deliver all in-office events for employees incl. Wellness events
  • Record office-related expenses, through Coupa and Expensify
  • Overseeing all planned and reactive maintenance e.g. HVAC, security systems, lighting, emergency lighting, life safety systems etc.
  • Responsible for F&B and office supplies budget management
  • Manage the courier account
  • Develop and update Standard Operating Procedures
  • Maintain up to date office seating plans
  • Coordinates larger projects, such as furniture reconfigurations and/or moves
  • Perform other duties and special projects as requested
Requirements
  • Minimum of 4 years' experience in a fast-paced lead/management Workplace role in a tech environment
  • Knowledge base of HVAC systems essential
  • Ability to consistently deliver a high level of customer service
  • Strong communication skills across employees at all levels within the organization
  • Demonstrated ability to handle multiple tasks with little or no supervision but know when to escalate and collaborate
  • A sense of humour and ability to strike up a conversation with anyone
  • Proven problem-solving skills
  • Positive attitude; grace under pressure
  • Accurate, organized record-keeping
  • Punctual and accountable
  • Ability to quickly adapt to new software & IT systems
Preferred
  • Experience with office moves/projects of over 100 people
  • Experience with working with remote team mates
  • Experience with office build-out projects
  • Experience with Envoy, or similar office management software tool
  • Experience with global security systems, such as S2, Lenel, Software House, etc.
  • Native Polish and Fluent English (C1 or C2)

#LI-BP1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

About Us

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

#J-18808-Ljbffr

  • Senior Workplace Experience Specialist

    2 tygodni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Zendesk is a rapidly growing company with an amazing product and exceptional employees. We're looking for a dynamic Senior Workplace Experience Specialist to join EMEA...

  • Senior Workplace Experience Specialist

    2 tygodni temu

    Kraków, Lesser Poland Zendesk, Inc. Pełny etat

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionZendesk is a rapidly growing company with an amazing product and exceptional employees. We're looking for a dynamic Senior Workplace Experience Specialist to join EMEA...

  • Senior Workplace Experience Specialist

    1 miesiąc temu

    Kraków, Lesser Poland Zendesk Pełny etat

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Zendesk is a rapidly growing company with an amazing product and exceptional employees. We're looking for a dynamic Senior Workplace Experience Specialist to join EMEA...

  • Senior Workplace Experience Specialist

    4 tygodni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Zendesk is a rapidly growing company with an amazing product and exceptional employees. We're looking for a dynamic Senior Workplace Experience Specialist to join EMEA...

  • Senior Workplace Experience Specialist

    2 tygodni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Zendesk is a rapidly growing company with an amazing product and exceptional employees. We're looking for a dynamic Senior Workplace Experience Specialist to join EMEA...

  • Senior Workplace Experience Specialist

    1 miesiąc temu

    Kraków, Lesser Poland Zendesk Pełny etat

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Zendesk is a rapidly growing company with an amazing product and exceptional employees. We're looking for a dynamic Senior Workplace Experience Specialist to join EMEA...

  • Senior Workplace Experience Specialist

    4 tygodni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Zendesk is a rapidly growing company with an amazing product and exceptional employees. We're looking for a dynamic Senior Workplace Experience Specialist to join EMEA...

  • Senior Procurement Specialist

    2 tygodni temu

    Kraków, Lesser Poland HAYS POLAND Sp. z o.o. Pełny etat

    Senior Procurement Specialistlokalizacja: Kraków (małopolskie)numer referencyjny:forma zatrudnienia: Pełny etatFor one of our clients, we are seeking a highly motivated and experienced Procurement Specialist / Senior Procurement Specialist. This person will be responsible for managing the procurement of goods and services to support the company's...

  • Senior Meta Ads Specialist

    2 tygodni temu

    Kraków, Lesser Poland HOVER SENIOR LIVING COMMUNITY Pełny etat

    Veneo – jesteśmy strategiczno-kreatywną agencją digitalową, która posiada silną dywizję performance. Naszą domeną jest marketing, który buduje biznes – Digitalowy Marketing Funkcjonalny #DMF. Zajmujemy się zarówno strategią, kreacją, jak i zakupem mediów. Kogo szukamy? Wraz z rozwojem dywizji Veneo Performance szukamy do zespołu PPC...

  • Senior Compensation Specialist @

    2 tygodni temu

    Kraków, Lesser Poland Arche Consulting Pełny etat

    Our client offers:Stable employment based on an employment contract,Flexible working hours and a hybrid system,A high degree of independence in the workplace and a real opportunity to influence processes,Benefit package including: lunch cards, private medical care, Multisport card, life insurance, language classes, access to the MyBenefit platform,Annual...

  • Total rewards specialist

    4 tygodni temu

    Kraków, Lesser Poland Avanade Spain Sl Pełny etat

    Ask our people why they love working at Avanade, and you'll hear the same answer repeatedly, it's our people. As a consultancy, people are at the heart of everything we do, without them we cannot deliver the digital transformation our clients' businesses depend on. Our Total Rewards (TR) team, within Human Resources (HR), seeks to elevate the experience of...

  • Total rewards specialist

    2 miesięcy temu

    Kraków, Lesser Poland Avanade Spain Sl Pełny etat

    Ask our people why they love working at Avanade, and you'll hear the same answer repeatedly, it's our people. As a consultancy, people are at the heart of everything we do, without them we cannot deliver the digital transformation our clients' businesses depend on. Our Total Rewards (TR) team, within Human Resources (HR), seeks to elevate the experience of...

  • Senior User Experience Researcher

    2 tygodni temu

    Kraków, Lesser Poland Relativity Pełny etat

    Location: Hybrid KrakowDepartment: Product ManagementWork Status: Full-timeLocation Type: HybridOverviewHere at Relativity, we value flexibility and work-life balance. Our hybrid work environment offers tailored options depending on your role and location, with a focus on boosting engagement, connectivity, and productivity. Join us to be part of a...

  • Senior Plant Accounting Specialist

    2 tygodni temu

    Kraków, Lesser Poland Kimberly-Clark Corporation Pełny etat

    Senior Plant Accounting Specialist page is loaded Senior Plant Accounting Specialist Apply locations Poland-Krakow time type Full time posted on Posted 30+ Days Ago job requisition id Senior Plant Accounting SpecialistJob Description You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better...

  • Senior Security Specialist

    2 tygodni temu

    Kraków, Lesser Poland NTIATIVE sp. z o.o. Pełny etat

    Senior Security Specialist Kraków, Lesser Poland Voivodeship technologies-expected :about-project :We are looking for a Senior Security Specialist who would be responsible for overseeing security for digital infrastructure and support services at Metso. Responsibilities include ensuring compliance with security directives, providing technical expertise,...

  • Senior Transfer Pricing Specialist @

    2 tygodni temu

    Kraków, Lesser Poland Cyclad Pełny etat

    Senior Transfer Pricing Specialist @ Cyclad Kraków, Lesser Poland Voivodeship In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our customer is a global manufacturing company which offer modern solutions.Project...

  • Senior User Experience Researcher

    2 tygodni temu

    Kraków, Lesser Poland Crossweb Pełny etat

    Here at Relativity we prioritize flexibility and work-life harmony. Our Hybrid work environment provides options tailored to your role and location, aiming to enhance engagement, connectivity, and productivity. Join us to experience a culture of collaboration and innovation, where connecting in-person adds value to our collective growth. Let's work...

  • Senior Transfer Pricing Specialist @

    2 tygodni temu

    Kraków, Lesser Poland Cyclad Pełny etat

    In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future.Senior Transfer Pricing Specialist Location:Kraków Our customer is a global manufacturing company which offer modern solutions.Project information: Industry: Manufacturing Type of...

  • Senior Specialist, Accounts Payables

    2 tygodni temu

    Kraków, Lesser Poland Lundbeck AS, H Pełny etat

    Press Tab to Move to Skip to Content Link We are looking for a focused, committed, independent and responsible person whose knowledge and expertise in internal communications will connect our employees to what matters most to them in their daily work, in an engaging and meaningfulway.Your interest in accounting and curiosity about the specifics of various...

  • Senior user experience researcher

    2 miesięcy temu

    Kraków, Lesser Poland Relativity Pełny etat

    Senior User Experience Researcher Robakowo, Greater Poland Voivodeship Senior User Experience Researcher Krakow, Polska Who we're looking for? Preferred qualifications: Bachelor's or Master's degree in HCI, User Experience Design or Research, or similar discipline Experience working embedded in product teams Experience working in Saa S products At least 5...