Commercial Systems Functional Expert

2 tygodni temu

Warszawa, Mazovia, Polska Mars, Incorporated and its Affiliates Pełny etat

Job Description:

Commercial Systems Functional Expert (f/m/x)

in Mars Global Service

Location: Poznań/ Warsaw

Hybrid working

* Fully virtual recruitment experience *

The Functional Expert is the primary contact for System users for any issues related to processes and workflows in scope. The Functional Expert role includes providing operational support, sharing knowledge, training, issue resolution, CIP identification and escalation respective technical teams. In addition, the role is responsible for project and change management support to the business for System updates and provide roll out consultancy to new solutions.

All FEs will provide support for a primary system and be expected to support other systems within the portfolio dependent on demand:

Service Now CLM, Service Now Unify/COSMOS, Ariba Guided Buying and Guided Buying Lite, SAP Atlas, SAP 4 Hana, HICX VLM, HICX TPRM.

What will be your key responsibilities?

  • Troubleshoot process and workflow related issues to ensure Commercial and other functions using the System can operate effectively.
  • Ensure proper quality of data relevant to Commercial scope.
  • Maintain connections with interfacing functional areas and Mars DT Support to ensure quickest possible resolution of issues and improvements delivery.
  • Share process and workflows knowledge ensure training opportunities.
  • Support knowledge management of the process and workflows to ensure effective and efficient use of existing best practice.
  • Provide process and workflow training for MGS Commercial and Business Segments to drive optimum knowledge transfer and global standardization.
  • Recommend and manage the CIPs to optimize processes and workflows.
  • Support and organize major cross-functional System updates with testing to ensure best practice is constantly rolled out.
  • Partner with MCS, GPO and Mars DT Commercial to identify, asses and pilot new functionalities.
  • Represent MGS Commercial in global meetings with FE community.
  • Benchmark with the external world to ensure processes and workflows remain world class.
  • Provide System roll out consultancy to new commercial areas to ensure optimum business take up.
  • Partner with Project Managers in projects with Commercial touch points.
  • Act as approver for respective System roles.
  • Act as approver and role owner for relevant processes and workflows in scope.
  • Support in creation and assignment of new roles in the System.

What are we looking for?

  • University Degree in Business Administration or equivalent work experience.
  • 3 + years of professional experience of Commercial operational and transactional roles.
  • Certification in Effective business Change/Business Process Management including process mapping, six sigma etc (is preferred).
  • Experience in deploying and improving processes and IT solutions.
  • Strong customer orientation and collaboration skills across multiple functions.
  • IT savvy with a keen interest in leveraging IT functionality to drive standardization/add business value.
  • Proven stakeholder management and interpersonal skills.
  • Strong project management, analytical and problem-solving skills.
  • Good understanding of Commercial (end-to-end) processes.
  • Fluent English.

What can you expect from Mars?

  • Contract of employment.
  • Attractive financial conditions including Bonuses.
  • We will also look after your safety and well-being by offering you rich benefits package including life insurance, Employee Assistance Program fully covered by Mars, and private medical care, MultiBenefit Program and lunch card.
  • Extra savings scheme to support You in long perspective.
  • Support in career building through personalized development plan.
  • On-line shop with attractive discounts on our products that Your family and friend are going to love.
  • Possibility to participate in volunteering initiatives during working hours.

Apply now and upload you profile in English.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


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