Senior Major Incident Manager
2 tygodni temu
Team/Role Overview
The position of Senior Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for Citi's franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading, commanding, and controlling major incidents where financial, reputational, and/or legal/regulatory impact to Citi exists.
What you'll do
Providing EMEA shift coverage in a 24x7x365 operational team. Extensive experience leading and managing high severity major incidents in a time critical environment. End to End ownership of high severity major incidents with aim to minimize the time to restore the services. Ensure all Major Incidents are communicated in executive technology and business-centric terms within the defined SLA. Excellent verbal and written communication skills with the ability to analyze, articulate and present complex issues clearly and concisely. Experience in a financial services or large complex and/or global environment preferred. Knowledge of incident management best practices as part of continuous service improvement to improve and enhance the process. Experience in using service management toolsets like Service Now or SaaS to log and manage incidents.What we'll need from you
5+ year of experience in core major incident Management functions. A relevant educational background and certifications like ITIL combined with best practise process experience. Fluent in English. Proficiency in Spanish is a plus but not mandatory. A highly motivated self-driven approach with a positive can-do attitude, with the ability to keep a perspective on the bigger picture and necessary details to ensure continuous improvements. Help establish, cultivate, and grow nurturing relationships with global business and technology organizations. Stakeholder management skills on several organizational levels including peers, business users, service owners, and executives. Intermediate knowledge of MS Excel, PowerBI, Tableau is a plus.What we can offer you
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:
Private Medical Care Program Life Insurance Program Pension Plan contribution (PPE Program) Employee Assistance Program Paid Parental Leave Program (maternity and paternity leave) Sport Card Holidays Allowance Sport and team recreation activities Special offers and discounts for employees Access to an array of learning and development resources A discretional annual performance related bonus A chance to make a difference with various affinity networks and charity initiatives.Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need. Then apply to discover the true extent of your capabilities.
Job Family Group:
Technology
Job Family:
Infrastructure
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
-
Senior Major Incident Manager
2 tygodni temu
Warszawa, Mazovia, Polska Citigroup Inc. Pełny etatTeam/Role OverviewThe position of Senior Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for Citi's franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading,...
-
Major Incident Manager
2 tygodni temu
Warszawa, Mazovia, Polska 11101 Citibank Europe plc Poland Pełny etatTeam/Role Overview The position of Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for Citi's franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading,...
-
Incident Manager
2 tygodni temu
Warszawa, Mazovia, Polska Visa Inc. Pełny etatCommand and Control all Critical and High priority incidents for Visa servicesBuild strong collaborative relationships with the various support teams and the ability to guide, direct, coordinate and control priority incident bridgesEnd to end ownership of the Major Incident with the aim to minimize the time to restore the services.Work with relevant business...
-
Senior Account Manager
2 tygodni temu
Warszawa, Mazovia, Polska HOVER SENIOR LIVING COMMUNITY Pełny etat*instinctools is looking for a Senior Account Manager who would be able to quickly dive into new tasks and strengthen our team *instinctoolsis a software development company that provides custom software solutions for businesses of all sizes. Our team works closely with clients to understand their specific needs and provide personalized solutions that meet...
-
Incident Manager
1 miesiąc temu
Warszawa, Mazovia, Polska Nordea Bank Pełny etatJob ID: 23722 We are looking for an Incident Manager to join our Incident Management Team which is a part of Nordea's Technology organisation and is dedicated to secure stable environment and resolve incidents with lowest possible impact to the customers. At Nordea, we know our customers' needs are changing – and we're deeply committed to meeting them...
-
Incident Manager
2 tygodni temu
Warszawa, Mazovia, Polska Nordea Bank Pełny etatJob ID: 23722 We are looking for an Incident Manager to join our Incident Management Team which is a part of Nordea's Technology organisation and is dedicated to secure stable environment and resolve incidents with lowest possible impact to the customers. At Nordea, we know our customers' needs are changing – and we're deeply committed to meeting them...
-
Incident Manager
4 tygodni temu
Warszawa, Mazovia, Polska Nordea Bank Pełny etatJob ID: 23722 We are looking for an Incident Manager to join our Incident Management Team which is a part of Nordea's Technology organisation and is dedicated to secure stable environment and resolve incidents with lowest possible impact to the customers. At Nordea, we know our customers' needs are changing – and we're deeply committed to meeting them...
-
Senior Cyber Defense Incident Responder
2 tygodni temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatSenior Cyber Defense Incident Responder Warsaw, Masovian Voivodeship Your new companyInternational company from the healthcare technologies industry. Your new roleYou will act as a local member of an international cybersecurity team. Senior Cyber Defense Incident Responder Warszawa Warszawa, Mazowieckie, Polska Your new companyInternational company from the...
-
Incident and Problem Manager
2 tygodni temu
Warszawa, Mazovia, Polska TiVo Corporation Pełny etatXperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our...
-
Major Account Manager
2 tygodni temu
Warszawa, Mazovia, Polska Fortinet Pełny etatMajor Accounts Manager (Telco/ MSSP)Location: Warszawa, PolandAs a Major Account Manager, you will play an integral role in developing and onboarding new and pre-existing Telco and MSSP accounts across the country. This exciting role will allow you to use your extensive network to run and grow opportunities, write business and account plans for all current...
-
Major Account Manager
2 tygodni temu
Warszawa, Mazovia, Polska Fortinet, Inc. Pełny etatMajor Accounts Manager (Telco/ MSSP)Location: Warszawa, PolandAs a Major Account Manager, you will play an integral role in developing and onboarding new and pre-existing Telco and MSSP accounts across the country. This exciting role will allow you to use your extensive network to run and grow opportunities, write business and account plans for all current...
-
Senior Sales Specialist, Major Projects
2 tygodni temu
Warszawa, Mazovia, Polska KONE Pełny etatSenior Sales Specialist, Major ProjectsYour responsibilitiesIn recent years, we've achieved remarkable success in executing numerous major projects. Our innovative solutions, such as the 8 m/s Double Deck and the latest KONE people flow offerings, have enabled us to fulfill our commitment to customers and establish a presence in iconic buildings overlooking...
-
Senior Sales Specialist, Major Projects
2 tygodni temu
Warszawa, Mazovia, Polska KONE Pełny etatSenior Sales Specialist, Major Projects Warszawa Your responsibilities In recent years, we've achieved remarkable success in executing numerous major projects. Our innovative solutions, such as the 8 m/s Double Deck and the latest KONE people flow offerings, have enabled us to fulfill our commitment to customers and establish a presence in iconic buildings...
-
Critical Incident Manager, Cloud
2 tygodni temu
Warszawa, Mazovia, Polska Google Inc. Pełny etatBachelor's degree or equivalent practical experience.Candidates will typically have 10 years of experience in a technical support environment and collaborate with teams across various functions, such as Engineering, Site Reliability Engineer, Support, Product Management, Customer Success, and Sales Leadership.Typically 5 years of experience in program or...
-
Incident & Problem Global Process Manager
2 tygodni temu
Warszawa, Mazovia, Polska DSV Road GmbH Pełny etatIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.. Incident & Problem Global Process Manager with ServiceNow backlog responsibility Would you like to take the lead in ensuring that our key IT processes and ServiceNow...
-
Incident & Problem Global Process Manager
2 tygodni temu
Warszawa, Mazovia, Polska DSV Pełny etatGlobal Process Manager for Incident & Problem with oversight of ServiceNow backlogsIf you want to lead the charge in ensuring our crucial IT processes and ServiceNow platform truly benefit the organization, then you could be the perfect fit for our team as the new Global Process Manager in Global IT.As the Global Process Manager, your main responsibilities...
-
Project Manager Major Component Replacements
2 tygodni temu
Warszawa, Mazovia, Polska Siemens Gamesa Renewable Energy, S.A. Pełny etatProject Manager Major Component Replacements page is loaded Project Manager Major Component Replacements Apply locations PL-Warsaw PL-Warsaw-Senvion PL-Torun PL-Gdansk PL-Elblag time type Full time posted on Posted Yesterday job requisition id R-38311 It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the...
-
Senior Manager, Problem Management @ .com
2 tygodni temu
Warszawa, Mazovia, Polska Capital Pełny etatis a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.The Senior Manager, Problem...
-
Senior Business Development Manager @
2 tygodni temu
Warszawa, Mazovia, Polska Mindbox S.A. Pełny etatSenior Business Development Manager @ Mindbox S.A. Warszawa Warsaw, Masovian Voivodeship, Polska Join us in shaping the future of IT at Mindbox SA, a major player in the Polish IT outsourcing market with ambitious international expansion plans. We are looking for a unique talent for the position of Senior Business Development Manager , who will help us...
-
Senior Manager, Problem Management @ .com
2 tygodni temu
Warszawa, Mazovia, Polska Capital Pełny etatis a leading trading platform that is ambitiously expanding to the four corners of the globe.Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience.We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.The Senior Manager, Problem...
