Critical Incident Manager, Cloud

2 tygodni temu

Warszawa, Mazovia, Polska Google Inc. Pełny etat
  • Bachelor's degree or equivalent practical experience.
  • Candidates will typically have 10 years of experience in a technical support environment and collaborate with teams across various functions, such as Engineering, Site Reliability Engineer, Support, Product Management, Customer Success, and Sales Leadership.
  • Typically 5 years of experience in program or project management.
  • Typically 5 years of experience managing cross-functional or cross-team projects.
  • Experience with structured incident management methodologies, processes within a technology environment.
  • Ability to work non-standard, on-call rotation work hours, including weekends as required.
Preferred qualifications:
  • Certification in program management.
  • Experience in stakeholder management.
  • Experience in supporting and managing technical environments, within a multi-tenant cloud environment.
  • Ability to identify, collect, and analyze relevant data to help drive informed decisions.
About the job

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

In this role, you will manage customer impacting incidents and executive-level customer escalations. You will collaborate and partner with the Google Cloud organization to drive resolution of critical customer situations. You will work closely with Engineering, Site Reliability Engineer, Technical Support, Product Owners, Communications Managers, Customer Success and Sales leadership to ensure delivery of a unified support experience for customers.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities
  • Act as the primary point of contact for key stakeholders within the EMEA region. Build relationships and maintain regular communication.
  • Oversee customer and internal stakeholder communications for an incident via multiple communication channels in a 24/7, over the weekend on-call environment using standard Google incident management processes ensuring updates are timely, accurate and actionable.
  • Address incoming critical escalations from executives and/or key customers, and coordinate response, often across multiple teams, in order to facilitate effective resolution of customer situations.
  • Contribute to cross-functional post-incident process reviews to ensure continuous improvement of operations and execution, enabling the delivery of post incident reports to customers and stakeholders.
  • Improve operational workflows through team project delivery, process enhancements, automation, and continuous review and improvement of systems and tools.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

#J-18808-Ljbffr

  • Incident Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Visa Inc. Pełny etat

    Command and Control all Critical and High priority incidents for Visa servicesBuild strong collaborative relationships with the various support teams and the ability to guide, direct, coordinate and control priority incident bridgesEnd to end ownership of the Major Incident with the aim to minimize the time to restore the services.Work with relevant business...

  • Incident Manager

    1 miesiąc temu

    Warszawa, Mazovia, Polska Nordea Bank Pełny etat

    Job ID: 23722 We are looking for an Incident Manager to join our Incident Management Team which is a part of Nordea's Technology organisation and is dedicated to secure stable environment and resolve incidents with lowest possible impact to the customers. At Nordea, we know our customers' needs are changing – and we're deeply committed to meeting them...

  • Incident Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Nordea Bank Pełny etat

    Job ID: 23722 We are looking for an Incident Manager to join our Incident Management Team which is a part of Nordea's Technology organisation and is dedicated to secure stable environment and resolve incidents with lowest possible impact to the customers. At Nordea, we know our customers' needs are changing – and we're deeply committed to meeting them...

  • Incident Manager

    4 tygodni temu

    Warszawa, Mazovia, Polska Nordea Bank Pełny etat

    Job ID: 23722 We are looking for an Incident Manager to join our Incident Management Team which is a part of Nordea's Technology organisation and is dedicated to secure stable environment and resolve incidents with lowest possible impact to the customers. At Nordea, we know our customers' needs are changing – and we're deeply committed to meeting them...

  • Major Incident Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska 11101 Citibank Europe plc Poland Pełny etat

    Team/Role Overview The position of Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for Citi's franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading,...

  • Senior Major Incident Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska 11101 Citibank Europe plc Poland Pełny etat

    Team/Role Overview The position of Senior Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for Citi's franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading,...

  • Senior Major Incident Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Citigroup Inc. Pełny etat

    Team/Role OverviewThe position of Senior Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for Citi's franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading,...

  • Critical Environment Program Manager

    4 tygodni temu

    Warszawa, Mazovia, Polska Microsoft Games Pełny etat

    Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group,...

  • Critical Environment Program Manager

    4 tygodni temu

    Warszawa, Mazovia, Polska Microsoft Games Pełny etat

    Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group,...

  • Senior Cyber Defense Incident Responder

    2 tygodni temu

    Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Senior Cyber Defense Incident Responder Warsaw, Masovian Voivodeship Your new companyInternational company from the healthcare technologies industry. Your new roleYou will act as a local member of an international cybersecurity team. Senior Cyber Defense Incident Responder Warszawa Warszawa, Mazowieckie, Polska Your new companyInternational company from the...

  • Senior Software Engineering Manager, Cloud @

    2 tygodni temu

    Warszawa, Mazovia, Polska Google Pełny etat

    Senior Software Engineering Manager, Google Cloud @ Google Warsaw, Masovian Voivodeship Senior Software Engineering Manager, Google Cloud @ Google Warszawa Warsaw, Masovian Voivodeship, Polska About the jobLike Google's own ambitions, the work of a Software Engineer (SWE) goes way beyond just Search. SWE Managers have not only the technical expertise to take...

  • Incident & Problem Global Process Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska DSV Pełny etat

    Global Process Manager for Incident & Problem with oversight of ServiceNow backlogsIf you want to lead the charge in ensuring our crucial IT processes and ServiceNow platform truly benefit the organization, then you could be the perfect fit for our team as the new Global Process Manager in Global IT.As the Global Process Manager, your main responsibilities...

  • Incident & Problem Global Process Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska DSV Road GmbH Pełny etat

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.. Incident & Problem Global Process Manager with ServiceNow backlog responsibility Would you like to take the lead in ensuring that our key IT processes and ServiceNow...

  • Cloud Operations Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska Dun & bradstreet Pełny etat

    Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into...

  • Software Engineering Manager, Gemini Cloud Assist @

    2 tygodni temu

    Warszawa, Mazovia, Polska Google Pełny etat

    About the job Like Google's own ambitions, the work of a Software Engineer goes beyond just Search.Software Engineering Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of Engineers.You not only optimize your own code but make sure Engineers are able to optimize theirs.As a...

  • Software Engineering Manager II Cloud

    2 tygodni temu

    Warszawa, Mazovia, Polska Google Pełny etat

    Software Engineering Manager II Google Cloud Warszawa, Mazowieckie Software Engineering Manager II Google Cloud Warszawa Warsaw, Masovian Voivodeship, Polska About the jobLike Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical...

  • Incident Response Engineer/SOC Analyst Tier 2+

    2 tygodni temu

    Warszawa, Mazovia, Polska Techland Pełny etat

    Job DescriptionWe're looking for Incident Response Engineer/SOC Analyst Tier 2+. Your role is critical in maintaining the overall security posture of the company by ensuring potential security incidents are swiftly identified, analyzed, and mitigated.We're not looking for SOC operators - we're looking for someone who can arrange and manage the total...

  • Software Engineering Manager, Gemini Cloud Assist

    2 tygodni temu

    Warszawa, Mazovia, Polska Google Pełny etat

    Technologies-expected : Python C++ Java Java Script C about-project : Like Google's own ambitions, the work of a Software Engineer goes beyond just Search.Software Engineering Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of Engineers.You not only optimize your own code...

  • Incident Response Engineer/SOC Analyst Tier 2+

    2 tygodni temu

    Warszawa, Mazovia, Polska Techland S.A. Pełny etat

    Techland S.A. Techland is worldwide AAA game developer and publisher. We are the creators of critically acclaimed titles such as Dying Light, Call of Juarez and Dea View company page Techland is one of the biggest and best-known Polish game developers with studios in Wroclaw and Warsaw. For over 30 years, we've carried a tradition of providing gamers with...

  • Cloud Automation Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska Point72 Pełny etat

    What you 'll do • Work as part of a team responsible for designing, implementing, and maintaining Infrastructure as Code (IaC) and automation solutions. • Work cross-functionally to deliver scalable automation and IaC solutions on AWS, enabling rapid development, configuration management of the source code, and supporting test, deployment, and...