Incident Manager

1 miesiąc temu

Warszawa, Mazovia, Polska Nordea Bank Pełny etat

Job ID: 23722

We are looking for an Incident Manager to join our Incident Management Team which is a part of Nordea's Technology organisation and is dedicated to secure stable environment and resolve incidents with lowest possible impact to the customers.

At Nordea, we know our customers' needs are changing – and we're deeply committed to meeting them with the financial solutions of tomorrow. We're creating an agile environment where we're harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you'll find plenty of opportunities to grow and make your mark on something bigger.

Your future responsibilities

Welcome to the Incident Management team We are dedicated to secure stable environment and resolve incidents with lowest possible impact to the business and customers. In your position, you will be working in a flexible environment in close co-operation with many teams across the Nordea organisation.

As an Incident Manager, your main task will be to focus on prioritizing incidents based upon urgency, impact and criticality, coordinating and facilitating activities between multiple groups, including supporting in handling the Business Critical Incidents.

What you'll be doing:

  • Act as a focal point for all priority 2 incidents
  • Ensure that the qualification of incidents are reaching correct priority
  • Manage day-to-day delivery of the incident management process according to existing procedures, including performing incident impact and priority assessment
  • Ensure the process is executed appropriately at each described step
  • Drive and coordinate the activities aiming for efficient incident resolution, engage relevant stakeholders to ensure services quick restoration
  • Take part of the Supervisor role scheduled 24/7/365 days (Duty)

Welcome to a team with touchpoints in the entire organisation and opportunity to participate in developing Incident Management and by that influence the IT Operational stability within Nordea. The role is based in Warsaw.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

  • You are a team player who has the ability to work independently and proactively.
  • You understand both IT and business and enjoy hectic and potential stressful situations.
  • You have excellent communications and co-operation skills and are able to communicate complex and technical issues to management.
  • You have a strong personality, a "can do attitude" and you are not afraid of taking the lead in driving situations and meetings.

Your background:

  • You have been driving meetings / incidents and/or maybe been team lead or a coordinator role earlier.
  • You have ITIL foundation and experience in how to use it.
  • You are fluent in English, both verbal and written, and enjoy working with partners across multiple countries.
  • Minimum a bachelor's degree

If this sounds like you, get in touch

Next steps

Submit your application no later than 01/06/2024. The interviews will be held on an ongoing basis, so we urge candidates to apply as soon as possible.


For more information about the position, you are welcome to contact Torben Troest ).


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

Please include permit for processing personal data in CV as following:

In accordance with art a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter 'GDPR'. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.

  • Incident Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Visa Inc. Pełny etat

    Command and Control all Critical and High priority incidents for Visa servicesBuild strong collaborative relationships with the various support teams and the ability to guide, direct, coordinate and control priority incident bridgesEnd to end ownership of the Major Incident with the aim to minimize the time to restore the services.Work with relevant business...

  • Major Incident Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska 11101 Citibank Europe plc Poland Pełny etat

    Team/Role Overview The position of Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for Citi's franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading,...

  • Critical Incident Manager, Cloud

    2 tygodni temu

    Warszawa, Mazovia, Polska Google Inc. Pełny etat

    Bachelor's degree or equivalent practical experience.Candidates will typically have 10 years of experience in a technical support environment and collaborate with teams across various functions, such as Engineering, Site Reliability Engineer, Support, Product Management, Customer Success, and Sales Leadership.Typically 5 years of experience in program or...

  • Incident & Problem Global Process Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska DSV Pełny etat

    Global Process Manager for Incident & Problem with oversight of ServiceNow backlogsIf you want to lead the charge in ensuring our crucial IT processes and ServiceNow platform truly benefit the organization, then you could be the perfect fit for our team as the new Global Process Manager in Global IT.As the Global Process Manager, your main responsibilities...

  • Incident & Problem Global Process Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska DSV Road GmbH Pełny etat

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.. Incident & Problem Global Process Manager with ServiceNow backlog responsibility Would you like to take the lead in ensuring that our key IT processes and ServiceNow...

  • Senior Major Incident Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska 11101 Citibank Europe plc Poland Pełny etat

    Team/Role Overview The position of Senior Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for Citi's franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading,...

  • Senior Major Incident Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Citigroup Inc. Pełny etat

    Team/Role OverviewThe position of Senior Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for Citi's franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading,...

  • Incident and Problem Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska TiVo Corporation Pełny etat

    Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our...

  • Incident & Problem Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Next Technology Professionals Pełny etat

    Dla naszego klienta poszukujemy kandydatów na stanowisko:Senior Python Developer Projekt: Firma produktowa o profilu medycznym.Metodyka pracy: SCRUM. Model współpracy: 2x w miesiącu wizyta w biurze (Warszawa).Forma współpracy: B2B.Wynagrodzenie: PLN / msc + VAT.Dostępność: Akceptujemy 3-miesięczny okres wypowiedzenia. Oczekujemy Minimum 4-letniego...

  • Senior Manager, Problem Management @ .com

    2 tygodni temu

    Warszawa, Mazovia, Polska Capital Pełny etat

    is a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.The Senior Manager, Problem...

  • Security Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Security Managerlokalizacja: Warszawa (mazowieckie)numer referencyjny:forma zatrudnienia: Pełny etatFor one of our client, we are looking for Security Manager, who will manage small team and will be responsible for technical support of team and all projects and activities connected with security in organization.Role is based in Warsaw with hybrid model of...

  • Senior Manager, Problem Management @ .com

    2 tygodni temu

    Warszawa, Mazovia, Polska Capital Pełny etat

    is a leading trading platform that is ambitiously expanding to the four corners of the globe.Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience.We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.The Senior Manager, Problem...

  • Change Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Next Technology Professionals Pełny etat

    Dla naszego klienta poszukujemy kandydatów na stanowisko:IT Change Manager Firma/Branża: kontrakt podpisywany jest z Next Technology Professionals i projekt realizowany dla klienta z Bliskiego Wschodu Zjednoczone Emiraty Arabskie, Arabia Saudyjska, Oman) z branży rozrywkowej.Model współpracy: 100% zdalnie.Forma współpracy: B2B.Wynagrodzenie: w...

  • Security Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    For one of our client, we are looking for Security Manager, who will manage small team and will be responsible for technical support of team and all projects and activities connected with security in organization. Role is based in Warsaw with hybrid model of work. Key Responsibilities: Strategic Security Management: Develop, implement, and monitor a...

  • Senior Manager, Problem Management

    2 tygodni temu

    Warszawa, Mazovia, Polska capital Pełny etat

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.The Senior Manager, Problem...

  • Manager, Operations Center

    2 tygodni temu

    Warszawa, Mazovia, Polska Equinix Pełny etat

    Who are we? Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...

  • Release Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etat

    Release Manager Warsaw, Masovian Voivodeship This person will be responsible for IT Release Management, change management, Infrastructure Upgrade project management, Major Incident Management, Environment Management, Deployment Management, Refresh Management & Information Security Compliance for Global IT Enterprise Applications in Equinix. The project...

  • Functional Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska HCLTech Pełny etat

    Functional Manager Warsaw, Masovian Voivodeship Functional Manager Warszawa Warsaw, Masovian Voivodeship, Polska In this team, you are responsible for organizing the financial recording, financial and actuarial reporting in such a way that these reports pass through the financial IT chain in a timely and efficient manner. The financial IT chain is broad and...

  • Manager, Equinix Operations Center

    2 tygodni temu

    Warszawa, Mazovia, Polska Equinix, Inc. Pełny etat

    Who are we?Equinix is the world's digital infrastructure company, operating over 250 data centersacross the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

  • ITIL Process Owner

    2 tygodni temu

    Warszawa, Mazovia, Polska GN Group Pełny etat

    Join Group IT and be ready for an exciting challenge - step into GN and help us bringing people closer. Do you have great experience with ITIL processes, Incident and Problem Management in particular and want to make an impact on how we operate and mature these processes, then this is your opportunity to join a fast-growing medical/tech company and put all...