Client Relationship-Delivery Manager I

2 tygodni temu

Poznań, Greater Poland FIS Global Pełny etat

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%About the teamBe part of a transformative journey with the Operational Readiness Team. We are a key driver in transitioning TA (Transfer Agency) business, systems, and operations into the FIS environment. We are a forward-thinking team responsible for Business Unit Readiness and User Acceptance Testing, committed to driving excellence and innovation in our field.The RoleWe are seeking a highly experienced Client Relationship – Delivery Manager to spearhead large, complex projects and programs within our dynamic environment. This role is integral to leading multiple workstreams, ensuring meticulous project management, and driving success across our operations.What you will be doing
• Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution.
• Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client's geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise.
• Responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of outsourced solution.
• Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures project completion within budget and in accordance with contract requirements.
• Works to maintain and grow client relationships while ensuring ongoing customer service.
• Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services.
• Manages technical aspects of projects and is responsible for oversight of vendors and subcontractors.
• Leads teams in the delivery of outsourced solutions to the strategic client. Selects, develops and evaluates personnel to ensure efficient operation of the function.
• Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement.Who are you looking for
• Proven knowledge to represent the enterprise's entire range of products to the client and of the industry
• Proven track record in client relationship management, service delivery and/or the sales of technology products and services
• Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge
• Broad understanding of the financial and strategic aspects of the business and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client's business
• Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction
• Displays strong oral, written and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients
• Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the clients
• Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management and has a thorough internal working knowledge of the enterprise
• Demonstrates the ability to lead by example and motivate professional level staff
• Displays strong leadership qualities, decision making abilities, and strong business judgment
• Possesses strong personnel management skillsWhat we can offer you
  • Working in an international company, alongside international colleagues.
  • Being a part of an innovative and entrepreneurial environment of a growing department and team.
  • Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
  • Development opportunities by using the company's on-line training database and LinkedIn Learning.
  • Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowledge of capital markets, English language).
  • Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
  • Opportunity to get involved in social projects and local initiatives.
  • Language courses

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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