Customer Support Assistant

2 tygodni temu

Warszawa, Mazovia, Polska awin Pełny etat

Purpose of Position

Our Self-Service solution is created for brands of all sizes worldwide to utilize our comprehensive interface and tools to independently manage a thriving affiliate program for their company.

As Customer Support Assistant, your role is to ensure prompt and thorough ticket responses, deeply grasp clients' needs and challenges within the Global Self-Service Live Support Team. Working closely with other Self-Service sub-teams and collaborating with support teams from various departments to enhance available content and tools. The goal is to promote self-diagnosis and resolution of issues to decrease support tickets.

A wonderful opportunity to join a global, high-energy, and dynamic team dedicated to advancing emerging brands for the future

Key Tasks

Handling various client requests in real-time, including those related to program development or management, and directing requests to the appropriate support teams (finance, technical).Managing client accounts under the supervision of the credit control team and aiding in resolving financial issues.Supporting in upselling, retaining, and closing programs.Overseeing projects to update client-facing content and internal tools to enhance support and client satisfaction, assisting with translations.Staying updated on feature upgrades and internal processes related to managing client requests.

Skills & Expertise

Proficiency in English AND German (written and spoken), additional language skills are a plusExceptional customer service abilitiesCapability to identify opportunities and risks at a broader levelDedicated to expanding the service division rapidly, providing friendly and efficient supportTaking ownership and embracing accountability willinglyStrong time management and organizational skills to manage workflow effectively and meet deadlinesConfident and effective communicator with keen attention to detailQuick learner with a desire to enhance knowledge and understandingNumerate with a good understanding of MS Office toolsEnthusiastic, dedicated, and possessing a high level of tenacity

Our Offer

Flexi-Week and Work-Life Balance: We value your mental health and well-being, offering a flexible four-day Flexi-Week at full pay with no impact on your annual leave entitlement. Various paid special leaves are also available.Flexi-Office: Experience an international work culture and flexibility through our Flexi-Office and hybrid/remote work options spanning Awin regionsHealth & Well-Being: Access various health initiatives and sports offerings to focus on your mental and physical well-beingDevelopment: Explore our extensive training platform, Awin Academy, providing diverse skills development opportunities for professional and personal growthRemote Working Allowance: Monthly allowance to cover a portion of your remote work costs, along with assistance in setting up a suitable remote workspaceAppreciation: Acknowledge and reward colleagues by sending vouchers through our peer-to-peer programWe are recruiting in multiple countries, additional benefits related to health, well-being, security, and more will be discussed during the initial interview with the talent team

Founded in 2000, Awin prides itself on its vibrant, social, and inclusive culture.

Adapting to the virtual realm, we have fostered our culture through our virtual 'Life @ Awin' hub, uniting colleagues globally for various social activities

Diversity & Inclusion are fundamental values for us, actively seeking and hiring diverse team members. Embracing uniqueness and authenticity is at the heart of who we are. Our network of affiliate partnerships is diverse and transparent, driven by employees committed to our vision of building the premier open partner ecosystem worldwide. We welcome individuals from all backgrounds, identities, and experiences. If you require support during the application or interview process, please inform us.

Take the next step in your career at a forward-thinking company that supports your professional and personal growth by applying now.

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