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Junior Service Analyst with Spanish

4 miesięcy temu

Katowice, Polska Sopra Steria Polska Sp. z o.o. Pełny etat

responsibilities :
Receiving and resolving incidents (by telephone, e-mail or in the form of notifications - so-called "alerts") regarding hardware and applications
Following instructions when dealing with incidents
Communicating with users in Spanish and English
Escalating more complex problems to the 2nd line of support
Collaborating with other technical teams
Performing daily activities as scheduled (sending reports, sorting and verifying emails, etc.)

requirements-expected :
Knowledge of Spanish and English at least at B2 level
Willingness to develop IT skills
Ability to learn quickly
Well-motivated team player with communication skills
Working according to the procedures

Working hours:
Shift Hours

offered :
Hybrid work (20% of the time for half the year from the office)
Interesting projects
Private medical care
Access to Worksmile platform (platform with various benefits)
Co-financing of MultiSport cards
Possible group life insurance
Co-financing of kindergarten or nursery
Workation
Internal and external trainings, certifications and participation in conferences
Foreign language courses
Healthy Office Snacks (fruits)
Great atmosphere and a chance to work with inspiring people

benefits :
sharing the costs of sports activities
private medical care
life insurance
remote work opportunities
fruits
integration events
corporate sports team
retirement pension plan
no dress code
coffee / tea
parking space for employees
leisure zone
employee referral program
charity initiatives
workation
Luxmed
Mybenefit
referral bonus
copyrights