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Customer Service – Manager – English

2 miesięcy temu

Katowice, Polska Genpact Pełny etat

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service – Manager – English - Hybrid Katowice

Responsibilities

Constantly improve customer service operations. Guarantee efficiency of the processes according to business needs and strategies of Sales, Supply Chain and Finance departments, within cross-functional teams and achieving the fixed service level target. Responsible for the relationship with the external and internal customers for the order to cash process. Coordinating all required continuous improvement actions.

·Manage a team of 10-15 direct reports and 50-80 indirect

·Drive initiatives in the managed team and organizationally that contribute to long-term operational excellence

·Oversee monthly and quarterly assessments and forecasts of organization's operational goals in the assigned process area

·Contribute to short and long-term organizational planning and strategy as a member of the management team

·Ensuring efficient and faultless customer service operations

·Identifying process improvements for countries/processes and coordinating deployment of global projects locally

·Analyze performance of the subordinators to ensure that all necessary tasks are completed in accordance with specifications and deadlines

·Coordinate training and development of reporting team

·Recruit new team members

·Drive the safety agenda for the assigned process

Qualifications we seek in you

Minimum Qualification

·Customer Focus (internal & external)

·Bias for action (focus on results and use of intelligent risk taking)

·Team Management (support, develop and respects others)

·Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

·Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)

·University Graduate

·Relevant years of experience in Customer Services Operations

·Demonstrated leadership and vision in managing staff groups or major projects and initiatives

Preferred Qualification

·Excellent communication skills, ability to cooperate with internal & external customers

·Senior Stakeholders management skills

·Pro-active approach to problem solving in short term and ability to implement long term preventive activities

·Fluent in English + additional language will be an asset (polish, czech, german, hungarian, spanish, italian etc.)

·Strong analytical skills including analysis of complex data

·Customer service orientation

·Change Management skills

·Ability to set priorities and to work effectively under pressure of time and results

·Ability to influence others

·Excellent interpersonal skills and a collaborative management style.

·Ability to team management, build talents, teams target settings and lead appraisal process

What can we offer?

· Attractive salary;

· Stable job offers - employment contract

· Work in a multicultural and diverse environment with employees from over 30 countries

· Genpact supports professional training and great career development opportunities

· Free access to our award-winning learning platform

· Benefits such as Insurance, Luxmed, additional vacation days, biking policy

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

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