Customer Service Representative
4 tygodni temu
Baltic Assist is a leading provider of tailored outsourcing solutions. Our core values of Transparency, Efficiency, Innovation, and Meritocracy drive our growth and enable us to deliver high-quality service to our customers.
We are seeking a Customer Service Representative who is fluent in German to provide exceptional support to our valued customers. In this role, you will be the first point of contact, helping customers with inquiries and issues while promoting our range of products.
- Engage with customers in sales conversations, guiding them through our product portfolio to find the right fit;
- Provide advisory services to ensure customers understand product benefits and features;
- Communicate order status updates, delivery timelines, and general information;
- Handle customer claims and facilitate returns with professionalism and empathy;
- Maintain a patient and charming demeanor, even when working with demanding customers.
To succeed in this role, you will need:
- Fluent German language skills and good English skills;
- Excellent communication and customer service skills;
- A friendly and patient attitude with the ability to handle tough conversations;
- Prior experience in customer support or a similar role, especially in sales, is a plus;
- Comfortable working in a fast-paced environment and managing multiple tasks.
We offer:
- Flexible working arrangements to help you succeed in your career while balancing personal needs;
- Work in an engaging international environment;
- Excellent conditions to support your professional and personal development;
- Open and friendly company culture.
Salary: 1200 - 1440 EUR/month gross (before tax) based on your competencies, skills, and experience.
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