Customer Service Representative
4 tygodni temu
We are seeking a skilled Customer Service Representative to join our team in the North-Eastern European region. This role is based in our Sales office in Katowice, Poland.
Key Responsibilities:
- Provide exceptional customer service and support to external customers and internal departments.
- Answer incoming calls, place orders in the ERP system, prepare quotations, plan shipments, and handle complaints efficiently.
- Advise customers on product range and open orders via telephone and email.
- Offer administrative support to our sales force in North-Eastern Europe.
- Provide first-line technical support.
- Undertake additional responsibilities and tasks as required.
Requirements:
- Proven experience in a commercial, customer-focused, and international Customer Service team.
- Strong organizing skills, good computer skills, and native Polish language proficiency.
- Excellent communication skills in English.
Preferred Qualifications:
- Technical interest or knowledge of ERP and/or CRM systems.
- Conversational knowledge of German (spoken and written) is preferred.
We value work-life balance and offer a competitive benefits package, comprehensive medical care, and opportunities for growth and development.
Our flexible work-from-home policy allows for a personalized work-life mix and promotes a healthy lifestyle.
Join our global volunteer employee resource groups to connect with like-minded peers and make a positive impact in our communities.
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