Customer Service Representative
6 dni temu
Job Summary
Genpact is seeking a highly skilled Customer Service Representative to join our team. As a Senior Process Associate, you will be responsible for ensuring the required level of customer service, according to business needs and strategies of Sales, Supply Chain and Finance departments, within cross-functional teams.
Key Responsibilities
- Provide requested services to customers as a part of Service Catalogue
- Review and provide information about the situation of their orders, deliveries and invoices data
- Monitor customer compliance to agreed logistic trade terms
- Review and provide logistic or descriptive information of products
- Inform the customer about the out of stock proactively and when that affects the order
Qualifications
- Candidate should have a strong customer focus bias for action, team alignment, accountability and responsibility
- Good MS Excel skills, knowledge of SAP Customer Facing related transactions and workflows, financial controls related to Customer Facing processes
- Deep knowledge of SAP, Pega systems, ability to work with various IT applications
- Strong analytical skills including analysis of complex data
Work Environment
We offer a stable job offer, employment contract, work in a multicultural and diverse environment with employees from over 30 countries, free access to our award-winning learning platform and benefits such as Insurance, Luxmed, additional vacation days, biking policy.
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