Customer Service Representative

3 tygodni temu


Katowice, Silesia, Polska Genpact Pełny etat

Job Summary

Genpact is seeking a highly skilled Customer Service Representative to join our team. As a Senior Process Associate, you will be responsible for ensuring the required level of customer service, according to business needs and strategies of Sales, Supply Chain and Finance departments, within cross-functional teams.

Key Responsibilities

  • Provide requested services to customers as a part of Service Catalogue
  • Review and provide information about the situation of their orders, deliveries and invoices data
  • Monitor customer compliance to agreed logistic trade terms
  • Review and provide logistic or descriptive information of products
  • Inform the customer about the out of stock proactively and when that affects the order

Qualifications

  • Candidate should have a strong customer focus bias for action, team alignment, accountability and responsibility
  • Good MS Excel skills, knowledge of SAP Customer Facing related transactions and workflows, financial controls related to Customer Facing processes
  • Deep knowledge of SAP, Pega systems, ability to work with various IT applications
  • Strong analytical skills including analysis of complex data

Work Environment

We offer a stable job offer, employment contract, work in a multicultural and diverse environment with employees from over 30 countries, free access to our award-winning learning platform and benefits such as Insurance, Luxmed, additional vacation days, biking policy.



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