Customer Service Expert

4 tygodni temu


Katowice, Silesia, Polska FedEx Pełny etat

About the Role

We are seeking a highly skilled Customer Service Expert to join our team at FedEx. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in Europe.

Key Responsibilities

  • Provide accurate information and guidance to customers via dedicated chat
  • Advise customers on how to use FedEx services and tools
  • Assist customers with clearance processes across multiple countries
  • Help customers resolve service-related issues by providing accurate and complete information
  • Identify new opportunities to grow business with customers
  • Work according to the calendar(s) of European countries
  • Collaborate with other teams at FedEx to deliver outstanding customer experiences

Requirements

  • Excellent communication skills
  • Computer literacy and ability to navigate multiple screens and systems
  • Fluent English written and spoken (B2/C1)
  • Strong organizational skills with attention to detail
  • Positive attitude and problem-solving mindset
  • Confidence, empathy, and friendliness to deliver excellent customer experiences
  • Flexibility in adapting to dynamic business environments

What We Offer

  • Stable work conditions with a contract of employment from the start
  • Hybrid working policy with a mix of office and remote work
  • Great working conditions with modern offices and comfortable workspaces
  • Training and on-the-job learning opportunities
  • A package of non-wage benefits, including medical care, life insurance, and learning resources
  • Opportunities for growth and career development
  • Tuition Assistance Program and Referral Program
  • Employee Assistance Program and reduced-rate shipping

About FedEx

FedEx is one of the world's largest express transportation companies, with a strong commitment to customer service and employee development. We are an equal opportunity employer and value diversity and inclusion in our workforce.


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