Customer Service Expert
4 tygodni temu
About the Role
We are seeking a highly skilled Customer Service Expert to join our team at FedEx. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in Europe.
Key Responsibilities
- Provide accurate information and guidance to customers via dedicated chat
- Advise customers on how to use FedEx services and tools
- Assist customers with clearance processes across multiple countries
- Help customers resolve service-related issues by providing accurate and complete information
- Identify new opportunities to grow business with customers
- Work according to the calendar(s) of European countries
- Collaborate with other teams at FedEx to deliver outstanding customer experiences
Requirements
- Excellent communication skills
- Computer literacy and ability to navigate multiple screens and systems
- Fluent English written and spoken (B2/C1)
- Strong organizational skills with attention to detail
- Positive attitude and problem-solving mindset
- Confidence, empathy, and friendliness to deliver excellent customer experiences
- Flexibility in adapting to dynamic business environments
What We Offer
- Stable work conditions with a contract of employment from the start
- Hybrid working policy with a mix of office and remote work
- Great working conditions with modern offices and comfortable workspaces
- Training and on-the-job learning opportunities
- A package of non-wage benefits, including medical care, life insurance, and learning resources
- Opportunities for growth and career development
- Tuition Assistance Program and Referral Program
- Employee Assistance Program and reduced-rate shipping
About FedEx
FedEx is one of the world's largest express transportation companies, with a strong commitment to customer service and employee development. We are an equal opportunity employer and value diversity and inclusion in our workforce.
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