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Customer Service Associate

2 miesięcy temu


Katowice, Silesia, Polska FedEx Pełny etat

About the Role

We are seeking a skilled Customer Service Associate to join our team at FedEx. As a Customer Service Associate, you will play a vital role in providing exceptional customer experiences and resolving service-related issues.

Key Responsibilities

  • Provide accurate information and guidance to customers via phone, chat, or email
  • Advising customers on how to use FedEx services and tools
  • Helping customers resolve service-related issues
  • Identifying new opportunities to grow business with customers
  • Working collaboratively with other teams to deliver outstanding customer experiences

Requirements

  • Computer literacy and ability to navigate different screens and systems
  • Excellent communication skills
  • Positive attitude and problem-solving mindset
  • Confidence, empathy, and friendliness to offer excellent customer experiences
  • Flexibility in adapting to a dynamic business environment

About FedEx

FedEx is one of the world's largest express transportation companies, serving over 220 countries and territories. We are committed to delivering exceptional customer experiences and providing opportunities for growth and development.