Global Customer Support Specialist for International Travelers

1 tydzień temu


Katowice, Silesia, Polska Cross Border Talents Pełny etat
Job Overview

We are seeking a skilled Dutch-Speaking Travel Experience Advisor to support customers of a major online travel platform.

About the Role

This role involves providing top-notch customer support via phone, chat, and email for all travel inquiries. You will assist travelers with changing their plans, adjusting personal details, or altering their destination.

You will be guiding customers on various travel options, such as flights, fares, packages, and services. Additionally, you will handle refunds and cancellations with empathy and clarity.

Responsibilities
  • Assist Travelers: Provide excellent customer support via multiple channels.
  • Manage Reservations: Help customers modify their travel arrangements.
  • Guide on Travel Options: Offer advice on flights, fares, packages, and services.
  • Handle Refunds & Cancellations: Navigate refund and cancellation processes professionally.
Requirements
  • Dutch Proficiency (C1) + English Fluency (B2): Strong communication skills in both languages.
  • Tech-Savvy: Familiarity with MS Office, web browsers, and computer software.
  • Positive & Energetic: Ability to thrive in a fast-paced, customer-facing environment.
  • Bonus Points: Previous experience in customer service, CRM platforms, or digital services.
Benefits
  • Competitive Salary: 9,000 PLN gross monthly.
  • Health & Wellness: Private medical care and group insurance.
  • Work-Life Balance: Flexible scheduling without mandatory overtime.
  • Career Growth: Opportunities within an international travel platform.
  • Social Life: Participation in company events, team outings, and cultural activities.
  • Wellness Program: Sports and leisure benefits.


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