Technical Support Specialist for German Business Customers
2 dni temu
Job Description
\About the Role: We are seeking a highly motivated and experienced Technical Support Specialist to join our team at MARNAY Sp. Z O.o. as an IT Service Desk Consultant, focusing on providing excellent technical support to our large and medium-sized business customers in Germany.
\Key Responsibilities:
\- \
- 24/7 fault acceptance and processing for our business customers via mail, telephone, or ticket system\
- Independent processing and documentation of tickets in the BMC Remedy system\
- Troubleshooting main and backup connections (Fix Net, Mobile)\
- Comparison of customer reports with error patterns and checking current & historical dial-in data\
- Cabling check, CPE status (LED), DSL port reset, and line measurement\
- Active gathering of new information and status from customers and suppliers\
- Formulating and documenting clear diagnoses as a basis for further troubleshooting\
- Further troubleshooting steps based on diagnosis and, if necessary, supplier assignment\
- Active involvement of 2nd-level support (Advanced Troubleshooting, Voice & IP) for complex fault patterns\
- Acceptance and processing of customer escalations\
- Cross-team support and willingness to work shifts 24/7\\-
Requirements
\- \
- Good German skills are a must-have\
- Communicative English is a plus\
- Willingness to work shifts 24/7 and cross-team support\
- Initial experience in customer support, telephone & mail, and ticket systems\
- Experience in telecommunications and business customer sectors is desirable\
- Ability to work independently and good teamwork skills\\-
What We Offer
\- \
- Comprehensive training and professional development opportunities\
- Home office and flexible working hours\
- Internal promotion and further development opportunities\
- Committed and helpful team environment\\-
Estimated Salary Range: $60,000 - $80,000 per year, depending on qualifications and experience.
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Katowice, Silesia, Polska MARNAY Sp. Z O.o. Pełny etatJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team at MARNAY Sp. Z O.o.About the RoleThe successful candidate will be responsible for providing technical support to large and medium business customers, primarily in Germany, across various communication networks, including landline, internet, and VPN.You will troubleshoot...
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