Automation Support Specialist with German Expertise

7 dni temu


Katowice, Silesia, Polska Antal Sp. z o.o. Pełny etat
Job Summary

We are seeking a highly skilled Automation Support Specialist with expertise in German to join our Visualization Software team.

Key Responsibilities
  • Provide technical support for industrial automation products to internal and external customers, including end-user operators, OEMs, developers, system administrators, field consultants, and engineers.
  • Work closely with the Visualization Software team to resolve customer issues related to FactoryTalk OperationSuite software.
  • Create and publish knowledgebase articles to facilitate self-service and improve customer experience.
  • Deliver exceptional customer service from issue inception to resolution, utilizing phone, Submit a Question (SAQ), or Chat Support.
Requirements
  • Bachelor's Degree in Electrical/Electronics, Computer Engineering, Computer Science, or Information Systems.
  • Fluent proficiency in German and English.
  • Excellent understanding of industrial automation product range and applications, as well as software solutions and IT systems.
  • Knowledge of VMWare, Windows Servers, Ethernet networking, HMI systems, IIS, SQL, and other relevant technologies.
  • Strong communicative and team-oriented personality, with empathetic listening and patience skills.
  • Nice to have: experience with PLCs.
What We Offer
  • International team environment within a stable and growing company.
  • Ethical workplace culture prioritizing diversity, equality, and inclusion.
  • Flexible work arrangements, including hybrid work options and scheduled office hours (Monday to Friday, 8 am – 5 pm).
Compensation and Benefits

The estimated salary for this role is around 60,000 - 80,000 PLN per year, depending on qualifications and experience. Additional benefits may include professional development opportunities, employee recognition programs, and a supportive work environment.



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