Technical Support Specialist for German-Speaking Business Customers
6 dni temu
We are seeking a skilled Technical Support Specialist to join our team at MARNAY Sp. Z O.o.
About the Role- The successful candidate will be responsible for providing technical support to large and medium business customers, primarily in Germany, across various communication networks, including landline, internet, and VPN.
- You will troubleshoot complex issues, conduct thorough analyses of customer reports, and collaborate with suppliers/vendors to resolve problems efficiently.
- Fault acceptance and processing via multiple channels (mail, telephone, ticket).
- Continuous monitoring and resolution of faults 24/7 for landline & internet, VPN issues.
- Troubleshooting main and back-up connections (FixNet, Mobile).
- Cabling check & CPE status (LED) xDSL port reset and line measurement.
- Actively gathering new information from customers, verifying error patterns, and conducting supplier/vendor inquiries.
- Detailed diagnosis formulation and documentation for further troubleshooting.
- Execution of additional troubleshooting steps based on diagnoses.
- If necessary, assigning suppliers based on diagnoses (line carrier, CPE service, vendor).
- Collaboration with 2nd level support (Advanced Troubleshooting, Voice & IP) for intricate fault patterns.
- Handling customer escalations and resolving their concerns effectively.
- Excellent proficiency in German language is essential.
- Knowledge of English is an asset.
- Flexibility to work shifts 24/7.
- Able to provide cross-team support when needed.
- Initial experience in customer support, telephone, mail, and ticket systems.
- Prior experience in telecommunications and business customer sector is desirable.
- Ability to work independently and possess excellent teamwork skills.
- Passion for problem-solving and sense of responsibility, commitment, and reliability.
- Thorough training program.
- Flexible home office setup.
- Ongoing opportunities for professional growth and development within the company.
- Supportive and collaborative team environment.
- Flexible working hours to accommodate diverse needs.
- Diverse activities that promote job satisfaction.
Estimated Annual Salary: $70,000 - $90,000
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Katowice, Silesia, Polska MARNAY Sp. Z O.o. Pełny etatJob Description\About the Role: We are seeking a highly motivated and experienced Technical Support Specialist to join our team at MARNAY Sp. Z O.o. as an IT Service Desk Consultant, focusing on providing excellent technical support to our large and medium-sized business customers in Germany.\Key Responsibilities:\\24/7 fault acceptance and processing for...
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