Aktualne oferty pracy związane z Travel Experience Support Specialist for Global Travelers - Katowice, Silesia - Cross Border Talents
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Travel Experience Support Specialist for Global Travelers
1 miesiąc temu
We are seeking a Dutch-Speaking Travel Experience Support Specialist to join our team in Katowice, Poland. As a key member of our customer support team, you will play a vital role in helping travelers navigate the world, providing friendly and professional support every step of the way.
This is an excellent opportunity for someone who is passionate about travel and has excellent communication skills. You will be responsible for assisting travelers with their queries, managing reservations, and guiding them on travel options.
Key Responsibilities:
- Assist Travelers: Provide top-notch customer support via phone, chat, and email for all travel inquiries.
- Manage Reservations: Help customers change travel plans, adjust personal details, or alter their destination.
- Guide on Travel Options: Advise on flights, fares, packages, and services, making each journey smooth and enjoyable.
- Handle Refunds & Cancellations: Navigate cancellations and refund processes with empathy and clarity.
Requirements:
- Dutch Proficiency (C1) + English Fluency (B2): Confident communicator in both languages.
- Tech-Savvy: Familiar with MS Office, web browsers, and general computer skills.
- Positive & Energetic: Thrives in a fast-paced, customer-facing environment.
- Bonus Points: Previous experience in customer service, CRM platforms, or digital services.
Perks & Benefits:
- Competitive Salary: 9,000 PLN gross monthly.
- Health & Wellness: Private medical care (Luxmed) and group insurance.
- Work-Life Balance: No mandatory overtime + twice-a-month weekends.
- Career Growth: Opportunities within a well-known, international travel platform.
- Social Life: Participate in exciting company events, team outings, and cultural activities.
- Wellness Program: Sports and leisure benefits (My Benefit).
Eligibility Requirements:
- EU Citizens: No special documentation needed.
- Non-EU Citizens: Valid passport, student visa or Temporary Residence Card, and proof of current student status (or recent graduate from a Polish institution).
The estimated salary for this role is approximately 9000 PLN gross monthly, depending on your location and qualifications.
