Customer Support and Multilingual Liaison
20 godzin temu
Overview
Cross Border Talents is seeking a skilled Customer Support Specialist to join our team in Katowice, Poland. This role involves providing exceptional support to our customers while utilizing proficiency in Dutch and English to cater to a diverse client base.
Estimated Salary: 9,000 PLN per month (approximately $2,200 USD)
About the Role
- This position requires a dedicated and bilingual individual who can handle customer inquiries, resolve issues, and provide information related to our travel services via various communication channels.
- The ideal candidate will possess strong problem-solving skills, attention to detail, and excellent communication abilities to effectively collaborate with colleagues and departments.
Key Responsibilities
- Customer Support
- Handle customer inquiries via phone, email, and chat, ensuring prompt and effective issue resolution.
- Multilingual Communication
- Utilize proficiency in Dutch and English to assist a diverse customer base, fostering a positive experience through clear and concise communication.
- Problem-Solving
- Identify and address customer concerns in a timely manner, employing a structured approach to resolve complex issues.
- Documentation
- Maintain accurate records of customer interactions and transactions, ensuring seamless data management and compliance with company standards.
- Collaboration
- Work closely with other team members and departments to enhance customer satisfaction, promote cross-functional understanding, and contribute to overall team success.
Requirements
- Language Skills
- Fluent in Dutch and English (both written and spoken), with an emphasis on clarity, precision, and cultural awareness.
- Education & Experience
- Prior experience in customer support or a related field is advantageous, but not essential; we welcome candidates with transferable skills and a passion for delivering exceptional service.
- Technical Skills
- Proficient in using customer support software and Microsoft Office Suite, with the ability to quickly adapt to new tools and technologies.
- Personal Attributes
- Strong communication and interpersonal skills, enabling effective collaboration with diverse stakeholders.
- Ability to work under pressure, manage time efficiently, and maintain a high level of productivity in a fast-paced environment.
- Problem-solving mindset with attention to detail, ensuring accuracy and quality in all aspects of work.
Benefits
- A competitive salary of 9,000 PLN per month, reflecting the company's commitment to compensating employees fairly for their expertise and dedication.
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