Customer Support and Multilingual Liaison

20 godzin temu


Katowice, Silesia, Polska Cross Border Talents Pełny etat

Overview

Cross Border Talents is seeking a skilled Customer Support Specialist to join our team in Katowice, Poland. This role involves providing exceptional support to our customers while utilizing proficiency in Dutch and English to cater to a diverse client base.

Estimated Salary: 9,000 PLN per month (approximately $2,200 USD)

About the Role

  • This position requires a dedicated and bilingual individual who can handle customer inquiries, resolve issues, and provide information related to our travel services via various communication channels.
  • The ideal candidate will possess strong problem-solving skills, attention to detail, and excellent communication abilities to effectively collaborate with colleagues and departments.

Key Responsibilities

  • Customer Support
    • Handle customer inquiries via phone, email, and chat, ensuring prompt and effective issue resolution.
  • Multilingual Communication
    • Utilize proficiency in Dutch and English to assist a diverse customer base, fostering a positive experience through clear and concise communication.
  • Problem-Solving
    • Identify and address customer concerns in a timely manner, employing a structured approach to resolve complex issues.
  • Documentation
    • Maintain accurate records of customer interactions and transactions, ensuring seamless data management and compliance with company standards.
  • Collaboration
    • Work closely with other team members and departments to enhance customer satisfaction, promote cross-functional understanding, and contribute to overall team success.

Requirements

  • Language Skills
    • Fluent in Dutch and English (both written and spoken), with an emphasis on clarity, precision, and cultural awareness.
  • Education & Experience
    • Prior experience in customer support or a related field is advantageous, but not essential; we welcome candidates with transferable skills and a passion for delivering exceptional service.
  • Technical Skills
    • Proficient in using customer support software and Microsoft Office Suite, with the ability to quickly adapt to new tools and technologies.
  • Personal Attributes
    • Strong communication and interpersonal skills, enabling effective collaboration with diverse stakeholders.
    • Ability to work under pressure, manage time efficiently, and maintain a high level of productivity in a fast-paced environment.
    • Problem-solving mindset with attention to detail, ensuring accuracy and quality in all aspects of work.

Benefits

  • A competitive salary of 9,000 PLN per month, reflecting the company's commitment to compensating employees fairly for their expertise and dedication.


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