Airline Customer Support Specialist

4 dni temu


Katowice, Silesia, Polska Cross Border Talents Pełny etat

About Cross Border Talents

As a leading recruitment agency, we specialize in connecting talented individuals with exciting job opportunities. Our mission is to provide exceptional customer service and support to our clients while fostering a culture of innovation and growth.

The Role

We are seeking an experienced Airline Customer Support Specialist to join our team. In this role, you will be responsible for handling customer inquiries and resolving issues in a professional and courteous manner. Your primary responsibility will be to provide top-notch customer service and ensure that our customers have a seamless experience when interacting with our airline.

Responsibilities

  • Danish Expertise: Assist customers with bookings, cancellations, refunds, and flight changes through calls and chats in Danish.
  • Customer Care: Handle special requests, such as wheelchair assistance, pet travel, and other unique needs to make each journey seamless.
  • Advisor Extraordinaire: Provide information on flights, ticket policies, fares, and services, contributing to a top-notch customer experience.
  • Payment and Purchase Help: Guide customers through ticket purchases and payment options.
  • Travel Troubleshooting: Support customers experiencing travel challenges, ensuring they get the help they need when they need it.

Requirements

  • Language Proficiency: Fluent Danish (C1) and good command of English (B2) for seamless communication.
  • Tech Skills: Confident with MS Office and general computer tools.
  • Customer Passion: Positive attitude, strong communication skills, and a knack for helping people.
  • Experience Advantage: Previous customer service experience and familiarity with CRM tools are a plus.

Benefits

  • A Launchpad in the Airline Industry: Represent a top Nordic 5-star airline and enhance your customer service skills in the travel sector.
  • Training: 2-month paid training program, mixing hands-on learning with personalized support, held in English.
  • Career Growth: Fixed-term contract extensions post-probation, with coaching and mentoring to help you reach your full potential.
  • Perks & Benefits:
    • Private medical care (Luxmed)
    • Group insurance, sports & leisure program
    • Social events, international environment, and celebrations
    • Hybrid work option after 3-6 months

What We Offer

At Cross Border Talents, we value our employees and offer a range of benefits to support their well-being and career growth. As an Airline Customer Support Specialist, you can expect to earn a competitive salary of around 9,550 PLN gross per month. In addition to your base salary, you will also receive private medical care, group insurance, and access to social events and international celebrations. If you are passionate about delivering exceptional customer service and want to launch your career in the airline industry, apply now to become part of our dynamic team


  • Travel Support Specialist

    4 tygodni temu


    Katowice, Silesia, Polska Cross Border Talents Pełny etat

    Company Overview: At Cross Border Talents, we are passionate about connecting talented individuals with exciting career opportunities in the airline industry. Our team is dedicated to providing top-notch customer support to travelers worldwide.Salary: The estimated annual salary for this role is approximately $115,000 (9,550 PLN gross/month), based on...


  • Katowice, Silesia, Polska Cross Border Talents Pełny etat

    Job OverviewA dynamic Customer Service Representative is sought to join our vibrant Warsaw office, representing a top Nordic 5-star airline and enhancing your customer service skills in the travel sector.About the RoleThis full-time position involves assisting travelers navigate everything from booking tickets to arranging special requests through calls and...


  • Katowice, Silesia, Polska Cross Border Talents Pełny etat

    As a Danish-Speaking Airline Customer Support Advisor with Cross Border Talents, you will be responsible for providing exceptional customer service to travelers worldwide. Your primary task will be to assist customers with bookings, cancellations, refunds, and flight changes through calls and chats in Danish.Key Responsibilities:Customer Interaction: Handle...


  • Katowice, Silesia, Polska Cross Border Talents Pełny etat

    About the RoleWe are seeking a dedicated and bilingual Customer Support Specialist fluent in Dutch and English to join our dynamic team.Key ResponsibilitiesCustomer Support: Handle customer inquiries, resolve issues, and provide information related to our services via phone, email, and chat.Multilingual Communication: Utilize proficiency in Dutch and English...


  • Katowice, Silesia, Polska Cross Border Talents Pełny etat

    Key Responsibilities:As a Dutch Travel Customer Support Specialist at Cross Border Talents, you will be responsible for responding to customer inquiries via phone, chat, and email, ensuring timely and effective resolution of travel-related issues.Support Customer Needs:Provide assistance to customers with travel difficulties, including changing reservations,...


  • Katowice, Silesia, Polska LeasingTeam Group Pełny etat

    We are part of LeasingTeam Group, Poland's largest group of exclusively Polish-owned personnel consultancy companies. Our Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing.The successful completion of our projects is ensured by the application of a trademark ASSET methodology that structures...


  • Katowice, Silesia, Polska Cross Border Talents Pełny etat

    Customer Support Specialist OpportunityWe are seeking a dedicated professional to join our team as a Customer Support Specialist. This role involves providing exceptional service to customers via phone, chat, and email, ensuring a seamless and positive experience from start to finish.This position offers an exciting opportunity to leverage your language...


  • Katowice, Silesia, Polska Cross Border Talents Pełny etat

    Company OverviewCross Border Talents represents a top Nordic 5-star airline, offering opportunities for customer service professionals to enhance their skills in the travel sector.Salary and BenefitsWe offer a competitive salary of 9,550 PLN gross/month, along with private medical care (Luxmed), group insurance, sports & leisure program, social events,...


  • Katowice, Silesia, Polska zondacrypto Pełny etat

    We are a leading cryptocurrency exchange committed to providing exceptional service to our users. Our team is looking for a dedicated Customer Support Specialist to assist clients in using the platform.Your Responsibilities:Provide online support to our users via email and chat;Occasionally handle customer support calls;Analyze the needs of users to provide...


  • Katowice, Silesia, Polska Antal Sp. z o.o. Pełny etat

    Job DescriptionJob Title: Technical Support with DanishJob Summary: We are seeking a highly skilled Technical Support Specialist with Danish language proficiency to join our team at Antal Sp. z o.o. As a Technical Support Specialist, you will provide technical assistance to our Danish-speaking customers, utilizing your expertise in troubleshooting,...


  • Katowice, Silesia, Polska Genpact Pełny etat

    About GenpactGenpact is a global professional services and solutions firm driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Our 125,000+ people across 30+ countries serve leading enterprises, including the Fortune Global 500, with deep business and industry knowledge, digital operations services, and...


  • Katowice, Silesia, Polska Cross Border Talents Pełny etat

    We are seeking a dedicated individual to join our Cross Border Talents team as a Customer Support Representative in the travel sector. The ideal candidate will be fluent in Dutch and English and possess excellent communication skills to provide outstanding customer support to clients in the travel industry.Key Responsibilities:Respond to customer inquiries...


  • Katowice, Silesia, Polska LeasingTeam Group Pełny etat

    Company OverviewLeasingTeam Professional is a renowned agency specializing in permanent recruitment and white-collar outsourcing. With offices in key locations across Poland, including Gdansk, Warsaw, Katowice, Cracow, Poznan, and Wroclaw, we effectively connect candidates with employers and provide comprehensive HR services.We are part of the LeasingTeam...


  • Katowice, Silesia, Polska zondacrypto Pełny etat

    We are zondacrypto, a leading cryptocurrency exchange committed to providing exceptional service to our users. We are looking for a dedicated Customer Support Specialist to join our team and assist clients in person at our customer service center.About the Role:This is a full-time position located in Katowice, Poland.No prior experience is required, but you...


  • Katowice, Silesia, Polska Rockwell Automation Pełny etat

    Job DescriptionWe are seeking an experienced Industrial Automation Support Specialist to join our team at Rockwell Automation.About the Role:This is a challenging opportunity for a skilled engineer to provide technical support and expertise in remote monitoring of automation devices and production processes. As part of our team, you will work closely with...

  • Customer Support Specialist

    1 miesiąc temu


    Katowice, Silesia, Polska FedEx Pełny etat

    Main ResponsibilitiesAs a key member of our team, you will be the primary point of contact for our customers in Europe, providing accurate information and guidance via dedicated chat.Key Tasks:Advise customers on using FedEx services and tools.Assist customers with clearance processes from multiple countries.Help resolve service-related issues by providing...

  • Travel Support Specialist

    3 tygodni temu


    Katowice, Silesia, Polska Cross Border Talents Pełny etat

    We are seeking a dedicated Travel Support Specialist with expertise in the Dutch language to join our team at Cross Border Talents. As a key member of our customer support division, you will be responsible for providing exceptional service to travelers from various backgrounds.Job OverviewThis is an exciting opportunity to leverage your language skills and...


  • Katowice, Silesia, Polska Capgemini Polska Pełny etat

    About the CompanyAt Capgemini, we're a global leader in helping companies transform and manage their business by harnessing the power of technology.We're guided every day by our purpose of unleashing human energy through technology for an inclusive and sustainable future.Salary InformationCompetitive salary: approximately 45,000 PLN per month (based on...


  • Katowice, Silesia, Polska ING Pełny etat

    We are seeking an experienced IT Infrastructure Support Specialist to join our team at ING. Based in Poland, this role will be part of the Financial Markets & Group Treasury Investing IT area.Job DescriptionThis is a challenging opportunity for a technically passionate individual who can contribute to the design and development of our platform built using...


  • Katowice, Silesia, Polska LeasingTeam Group Pełny etat

    At LeasingTeam Group, we're committed to connecting candidates with employers and providing a range of HR services. Our team supports Polish and global enterprises in sourcing key talent and managing human resources.The successful candidate will be part of our LeasingTeam Professional company, which specializes in permanent recruitment for mid- and senior...