Travel Project Manager Customer Support Specialist

1 tydzień temu


Katowice, Silesia, Polska Cross Border Talents Pełny etat

We are seeking a dedicated Dutch-speaking customer support specialist to join our team in Poland, representing one of the world's most respected online travel companies. This role offers an exciting opportunity to leverage your language skills and deliver high-quality service to an international client base within a structured and professional environment.

Key Responsibilities
  • Customer Assistance: Act as the primary contact for customers via phone, chat, and email, resolving inbound and outbound inquiries with professionalism.
  • Booking Management: Facilitate reservations adjustments, such as date or destination changes, and manage updates to customer profiles.
  • Comprehensive Advisory: Guide clients on flight options, packages, rates, and policies, adding value to their travel plans with accurate and tailored advice.
  • Resolution of Cancellations and Refunds: Handle cancellations and refunds with precision and empathy, ensuring clients feel well-supported throughout their experience.
Essential Qualifications
  • Language Proficiency: Native or near-native level in Dutch (C1) and fluent English (B2), both verbal and written.
  • Technical Skills: Proficiency in MS Office and general computer skills; familiarity with browsers and digital tools.
  • Customer-Focused Attitude: Excellent interpersonal skills with a proactive and problem-solving approach.
  • Experience: Previous customer service or support experience is preferred, ideally with exposure to CRM systems or digital customer service platforms.

The estimated salary for this position is approximately 9,000 PLN per month. The compensation package includes private medical coverage, comprehensive group insurance, and access to a sports and leisure benefit program. Our company culture emphasizes diversity, inclusivity, and professional growth opportunities. If you are a dedicated professional with a passion for supporting customers and solving challenges, we encourage you to apply.



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