International Airline Customer Support Representative

5 dni temu

Katowice, Silesia, Polska Cross Border Talents Pełny etat

We are seeking a highly motivated and customer-focused International Airline Customer Support Representative to join our team at Cross Border Talents. This is an excellent opportunity to work with a leading Nordic airline and enhance your skills in the travel sector.

About the Role

The successful candidate will be responsible for providing exceptional customer service to travelers from diverse backgrounds, handling inquiries related to flight bookings, cancellations, refunds, and changes, as well as special requests such as wheelchair assistance and pet travel. You will be based in our vibrant Warsaw office, working in a hybrid model after 3-6 months.

Key Responsibilities
  • Customer Service Expertise: Assist customers with Danish language support, handling calls and chats to resolve their queries efficiently.
  • Travel Solutions Specialist: Provide information on flights, ticket policies, fares, and services to ensure a seamless travel experience for our customers.
  • Ticketing and Payment Expert: Guide customers through ticket purchases and payment options, ensuring a smooth transaction process.
  • Travel Troubleshooter: Support customers experiencing travel challenges, offering personalized solutions to meet their needs.

Requirements
  • Languages: Fluency in Danish (C1) and good command of English (B2) for effective communication.
  • Tech Skills: Proficiency in MS Office and general computer tools.
  • Customer Passion: A positive attitude, strong communication skills, and a knack for helping people.
  • Experience Advantage: Previous customer service experience and familiarity with CRM tools are a plus.

What We Offer
  • Launchpad in the Airline Industry: Represent a top Nordic 5-star airline and develop your customer service skills in the travel sector.
  • Training Program: A 2-month paid training program, combining hands-on learning with personalized support, held in English.
  • Career Growth: Fixed-term contract extensions post-probation, with coaching and mentoring to help you reach your full potential.
  • Perks & Benefits:
    • Private Medical Care: Access to high-quality medical care through Luxmed.
    • Group Insurance: Comprehensive insurance coverage for employees.
    • Sports & Leisure Program: Opportunities to participate in sports and leisure activities.
    • Social Events: Regular social events and celebrations.
    • Hybrid Work Option: The flexibility to work from home after 3-6 months.

We are committed to creating a friendly and inclusive international team that celebrates achievements and invests in employee growth. If you're ready to take your career to new heights, apply now to become part of our dynamic team.

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