Travel Sector Support Professional

5 dni temu


Katowice, Silesia, Polska Cross Border Talents Pełny etat

Company Overview: Cross Border Talents is a leading provider of talent solutions for the travel industry.

Salary: 9000 PLN per month

Job Description: We are seeking a dedicated customer support agent fluent in Dutch and English to join our team. In this role, you will be responsible for providing excellent customer support to clients in the travel sector. Your primary tasks will include responding to inquiries, handling reservations, assisting with cancellations, and addressing customer concerns professionally.

Key Responsibilities:

  • Customer Communication: Respond to customer inquiries in Dutch and English through various channels.
  • Reservation Management: Assist customers with booking changes, cancellations, and travel arrangements.
  • Solution Provision: Provide effective solutions for customer issues, ensuring high customer satisfaction.
  • Process Knowledge: Maintain knowledge of company policies and procedures related to the travel industry.
  • Team Collaboration: Collaborate with team members to enhance service delivery.

Work Schedule: Monday to Friday: 07:00 - 19:00, Saturday & Sunday: 09:00 - 18:00 (working twice a month on weekends)

Qualifications:

  • Language Proficiency: Native/near-native fluency in Dutch and good proficiency in English.
  • Citizenship: EU citizens welcome, non-EU citizens must have valid documentation and meet specific requirements.


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