Customer Service Specialist

7 dni temu

Katowice, Silesia, Polska Genpact Pełny etat
Job Overview

We are seeking a highly skilled Customer Service Specialist to join our team in Poland. As a key member of our customer-facing operations, you will be responsible for ensuring exceptional customer service and efficient stock management.

Responsibilities
  • Mitigate potential risks and ensure proper allocation of available stock
  • Manage daily proactive risk management and related risk mitigation activities
  • Collaborate with Integrated Planning Pillar, Key Account Managers, and Logistics to secure right stock at the right time
  • Create delivery notes and interface with the warehouse
  • Perform and validate any relevant stock allocation activities
  • Order Confirmation and creating delivery notes
  • Support Order Management process and Claims Management process
  • Lead Continuous Improvement agenda for served customers
Requirements
  • Bias for action (focus on results and use of intelligent risk taking)
  • Team Alignment (team player; supports and respects others)
  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
  • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
  • Good MS Excel skills
  • Good knowledge of SAP Customer Facing related transactions and workflows
  • Good knowledge of financial controls related to Customer Facing processes
  • Deep knowledge of SAP, Pega systems
  • Ability to work with various IT applications
  • Strong analytical skills including analysis of complex data
Preferred Qualifications
  • Problem solving and decision-making ability
  • Excellent communication skills, ability to cooperate with internal customers
  • Fluent Swedish and English, any additional Nordics (Norwegian, Danish, Finnish) will be a plus
  • Customer service orientation
  • Very good presentation skills
  • Strong analytical skills
  • Ability to work effectively under pressure
  • University Graduate (min. Bachelor)
  • Required experience in Customer Facing area
What We Offer
  • Estimated Salary: €45,000 - €55,000 per annum
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional training and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, additional vacation days, biking policy

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