Customer Service Specialist

2 tygodni temu

Katowice, Silesia, Polska Genpact Pełny etat

Genpact is a global professional services and solutions firm delivering impactful outcomes that drive business transformation. Our team of experts is united by a shared purpose – to create a world that works better for people. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

The role of Customer Service Specialist - Senior Process Associate - Stock Manager is a critical part of our operations. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing the order-to-cash process, and allocating stock effectively. Your primary objectives will be to deliver high-quality service, achieve service level agreements, and ensure efficient stock management.

Your key responsibilities will include:

  • Securing first-time right by mitigating potential risks and allocating stock properly
  • Managing daily proactive risk management and related risk mitigation activities
  • Validating stock allocation actions and ensuring correct delivery notes creation
  • Collaborating with Integrated Planning Pillar, Key Account Managers, and Logistics to secure the right stock at the right time
  • Performing and validating stock allocation activities, order confirmation, and delivery notes creation
  • Providing exceptional customer service via email and phone
  • Supporting Order Management and Claims Management processes
  • Leading Continuous Improvement initiatives for served customers
  • Working closely with internal and external teams to address customer queries and deliver timely responses

To succeed in this role, you will require:

  • A bias for action, with a focus on results and intelligent risk-taking
  • Strong team alignment and collaboration skills
  • Accountability and responsibility for driving change and delivering on promises
  • A growth mindset, with a focus on innovation and ambition
  • Excellent MS Excel skills and knowledge of SAP Customer Facing transactions and workflows
  • Strong analytical skills, including data analysis and problem-solving

Genpact offers a dynamic work environment, attractive salary, and a range of benefits, including professional training and career development opportunities. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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