Customer Service and Stock Management Specialist
21 godzin temu
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job Summary:We are seeking a highly skilled Customer Service and Stock Management Specialist to join our team. The successful candidate will be responsible for ensuring a high level of customer service, managing relationships with external and internal customers, and resolving any issues that may arise. The ideal candidate will have excellent communication skills, a strong analytical mindset, and the ability to work effectively under pressure.
Key Responsibilities:- Secure first-time right by mitigating potential risks and ensuring proper allocation of available stock
- Manage daily proactive risk management and related risk mitigation activities
- Collaborate with Integrated Planning Pillar, Key Account Managers, and Logistics to secure the right stock at the right time
- Ensure correct delivery notes creation and interface to the warehouse
- Perform and validate any relevant stock allocation activities
- Order Confirmation and creating delivery notes
- Collaborate with other functions on stock management-related questions and improvements
- Provide requested services to customers via email and phone
- Support Order Management and Claims Management processes
- Lead Continuous Improvement agenda for served customers
- Bias for action (focus on results and use of intelligent risk-taking)
- Team Alignment (team player; supports and respects others)
- Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
- Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
- Good MS Excel skills
- Good knowledge of SAP Customer Facing related transactions and workflows
- Good knowledge of financial controls related to Customer Facing processes
- Deep knowledge of SAP, Pega systems
- Ability to work with various IT applications
- Strong analytical skills including analysis of complex data
- Problem-solving and decision-making ability
- Excellent communication skills, ability to cooperate with internal customers
- Fluent Swedish and English, any additional Nordics (Norwegian, Danish, Finnish) will be a plus
- Customer service orientation
- Very good presentation skills
- Strong analytical skills
- Ability to work effectively under pressure
- University Graduate (min. Bachelor)
- Required experience in Customer Facing area
- Attractive salary
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional trainings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Insurance, Luxmed, additional vacation days, biking policy
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Katowice, Silesia, Polska Genpact Pełny etatJob Title: Customer Service and Stock Management SpecialistGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless...
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